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October 2024 by Bill S
I chose this business based on a Google search, and they were quick to respond to my questions via email. I provided Alisa with my vehicle information and the details about the wiring I needed. She quoted me a price, and I scheduled an appointment for about a week later.
When I brought my vehicle in, Alisa at the front desk was professional and polite. After handing her the keys, she spoke to the mechanic about the wire harness install, and he responded with something like, "I don’t remember you telling me about this." Concerned, I asked if he was new, only to find out from Alisa that he was actually the owner of the business. I then noticed the owner researching the wiring installation process on the spot, despite having had a week to review the information I had provided. It was clear the research was only being done during the appointment.
About 45 minutes into the installation, the owner informed me that the job would take longer than expected because additional parts needed to be removed, and therefore, the cost would be higher.
I expressed my concern, noting that the owner had ample time to research the install beforehand. His earlier comments left me uneasy, and I questioned why this hadn’t been researched before quoting me a price. While the owner was polite and acknowledged the additional work, the lack of communication upfront was frustrating. As the owner, he had the opportunity to inform me of the potential price increase before starting the job, not after the vehicle was already partially disassembled.
I fully support small businesses, but this experience was both disappointing and unprofessional. If there’s an oversight in the quote, good business practice would be to either not charge the customer for the extra work or at least offer to split the additional cost. Very disappointed.
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March 2024 by Stephanie Martinez
Great service . Great prices .Very recommend
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March 2024 by Kristi H
Chad was efficient, respectful, and reliable when I had vehicle trouble and needed a tow truck. Great service!
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March 2024 by Michael Niemuth
Friendly and great service. Any future repairs I need on my vehicles I will be taking it to Caption auto.
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February 2024 by Mitchell Becher
Everyone says it's tough to find a mechanic that you are able to trust, you can finally stop your search! Captain Auto is a top notch business with an owner that has made his business his passion. I cannot recommend a better individual to trust an automobile with in the entire fox valley! He is constantly beating the competitors quotes and his communication is above and beyond. Give him a call the next time you find yourself with car troubles!
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December 2023 by Deann Young
Always friendly and helpful!
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October 2023 by SkyAnn Reisen
I’ve brought my car here a number of times and the service is always fantastic! Very professional, great prices, and quality work. Highly recommend Captain’s Auto to any and everyone.
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October 2023 by garrett scherwinski
Great company, great people, great prices, great service!
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September 2023 by Vanessa
Supposedly replaced and charged me for a full set of brakes and two months later; the brakes went totally out.
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August 2023 by SueAnne Hartfiel
Chad is the best!! When you are looking for excellent quality and reliable service, this is the only place you need to be.As particular as I am, .. highly recommend!!
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July 2023 by David Petri
Chad takes very good care of me and my car.
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August 2022 by Chris Hoffman
Chad is the only person you should trust with your vehicle. Super honest and does great work
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August 2022 by STU B
Captain’s Auto detailed my car. Great service and excellent service. Definitely the spot to go.
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August 2022 by Chad Gyrion
Chad has gone out of his way a couple times get me back on the road. His prices were also better than anyone else. Here are some photos after my car was detailed.Thanks Chad
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August 2022 by Tony Olesewski
Chad was excellent to work with. He was very up front with me and answered any questions I had. Great experience and I would highly recommend Captain's Auto Sales!
