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August 2023 by Samantha Hodge
Amazing place!
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July 2023 by Kim Boih
They took way longer than expected on my vehicle and repeatedly said it would be ready next week whenever I called them. The total labor hours on the invoice are only 24.5 hours, but it took them 40 days to finish. Additionally, I am extremely unhappy that they charged me an extra 3.5% of the amount I needed to pay for using a card as payment which they never told me there is a fee for using cards. Two stars for doing a good job on the body painting and cleaning the vehicle, but everything else is a thumbs-down.
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April 2023 by MaiNou V
I usually don’t write reviews at all but the color painting they did was not good at all. It does not match. The first time, it was too bright. Had them redo it the second time and it’s still mismatched. I am not happy with this service at all. My sister took her car to Kolosso and they did a way better job on her car and I wish I didn’t take my car here. I don’t understand how another place can match the color way better than this place. Really disappointed with the results.
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March 2023 by Jamie Preder
Our Tesla had deer damage. While other centers were booked solid for 6 months, they got us scheduled in 2 months. We ended up leaving it there for a few more things that were missed, but they were very understanding, helpful, and courteous. There was also a lamp burned out in the door and they were kind enough to ship it to us because we live 90 mi away. I would definitely go there again for body work.Services: Painting
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February 2023 by Jan C
The technician claimed to do a diagnostic test he did not perform. I was invoiced for this diagnosis so it's in writing. He claimed my generator was siezed up and had to be replaced as a result of this false diagnostic test. The replacement cost would be $6,800. The generator was not siezed up. The starter went out. It was replaced by my son and the generator runs fine. I recorded my son doing the diagnostic test the technician falsely claimed he did so we have video proof. When I asked the owner to get a hold of me regarding this false test and claim of a problem that did not exist, he got online with a huge amount of excuses and straight up lies.... he claimed I \
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December 2022 by Anthony Renkas
Took my new 2022 Tesla Model X (Midnight Silver Metallic) to them after I accidentally put a trailer through the rear bumper. Repairs took a little longer than expected (some of that was waiting for parts), but everything turned out perfectly. You'd never know I put a trailer through the rear bumper! The rear sensors were beat up in the accident as well and CARSTAR had no problems replacing them with new ones and re-establishing my parking-assist which I kept getting alerts about it not working after the accident. Terrific job overall and any Tesla owner should not hesitate to bring their EV to them. Thanks for the great work!Services: Electrical
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September 2022 by Derek Botsford
Very pleased with the work they did with my tesla.
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July 2022 by Kent Reschke
Kimberly was fantastic to work with. Once they started the repair they found a lower cost option for the fix and shared that option. The repair was perfect and work was done quicker than expected. Very professional and clean repair shop. Should I ever need more work done they will be my first call.Service: Body & Trim
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July 2022 by Trent Duerr
6 out of 5 stars for Carstar.I limped my Tesla Model S to CARSTAR after hitting a deer. Everyone on their team was friendly and responsive. Despite being busy with body work from a recent hail storm, they were able to provide me with a very reasonable timeframe and kept me up to date about any minor changes due to part delays. In the end, I was able to pick my car up by the original expected date.Already impressed by the quality of their work and great customer service, I was pleasantly surprised to see my vehicle had been cleaned inside and out prior to getting the keys back.Hopefully you don't need to use any body shop for your vehicle, but if you do I would absolutely recommend CARSTAR.Services: Body & Trim
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March 2022 by Dawn Leurquin
Professional, accurate and pleasant to work with. Vehicle looks like new again after a deer ran into the driver’s side back door. We’re able to get us in months before our regular repair shop. Able to pick up vehicle later in the evening as had an hour drive one way and couldn’t leave home till 6 pm. Worth the drive and would use their services again!Services: Body & Trim
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March 2022 by teek1225
Professional staff. Quality workmanship and they stand behind it. My repairs were completed in a timely manner despite being a tricky, aluminum bodied truck.
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March 2022 by Teddy Bare
Unfortunately, due to difficulties obtaining parts the repair to the front bumper and grill, and the rear bumper and passenger side rear quarter panel took much longer than expected.Service: Body & Trim
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November 2021 by Johush
The employees at CARSTAR Fabel are very friendly and professional. They called and gave periodic updates on the progress of my vehicle. They repaired my car very quickly and the body work was flawless. I would absolutely recommend CARSTAR Fabel to anyone in the Fox Valley area. If I could give more than 5 stars as a rating, I absolutely would!Service: Body & Trim
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October 2021 by Gary McQueen
We wish to extend our thank you's to Kimberly Klapper in particular. She has represented "Fabel's "CarStar" Collision Center as an employee with true heart and character that has been measured to meet and exceed all expectations in repairing our Ford Edge.I spent my successful career as an Automotive Service Professional who knows the importance of achieving a level of Customer Satisfaction that is second to none!From our very first introduction, through and incl. every aspect of the estimating & repair process, Kimberly's Communications were personable (but professional) and included photo's of progress with updated Insurance Company authorizations. Even the use of expected OEM parts was accomodated!But it takes more than individual performance to keep customers coming back. We found Fabel's facility to be clean, exhibiting a safe working environment that is fully equipped to facilitate the certified staff having 70+ combined years of repair and painting experience.All repairs also include a limited lifetime warranty for materials and workmanship.Kimberly's level of professionalism left us being assured of an outcome that became an "ON TIME" reality! She has proven to be a team player who endeavors to "Autograph her work with Excellence. Her work ethic is a true asset to her employer Co-workers.It is because of Kimberly's performance in particular, that we wholeheartedly recommend FABEL'S "CarStar" facility to service all retail and Ins. autobody Collision needs from the very beginning to the final customer inspection.What more can any customer expect, other than what Fabel's has so professionally accomplished for us!!Thank you to the entire TEAM @ FABEL'S for a well deserved (just another) job well done!Sincerely,Gary McQueenServices: Painting
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June 2021 by Zang Lee
CarStar Fabel West is a friendly, professional and high quality service! I spoked with Kimberly, she’s very friendly and she always keeps me up to date. They gave me all the details and parts about my vehicle. I would highly recommend Carstar Fabel for a service! Thank you!
