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January 2024 by Joseph B
Two different occasions they shuffled me through and not do a tire shine or half hazard job of wiping things down. When your paying $40 for a car wash it should be done right.When I showed the manager this last time my tires were not done he left me in the parking lot took my jeep to the front copped an attitude and put my jeep in 4WD LOW turned on my air conditioning put the air conditioning on and turned the knob to cold and put the jeep not on defrost but circulation. Fogged immediately on me once they released the jeep. This manager should be fired I called the owner and reported him. Definitely not a way to treat customers.
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November 2023 by Unkown Reviewer
THIEFS! Employee stole something from my vehicle.. when I went back to ask them about it. They pretended to not know anything and then magically came up with it saying it was in the trash.... what they stole was absolutely not garbage. And then to top it off actual garbage was sitting in the trunk.. not impressed at all.
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November 2023 by Eric Welhouse
So happy for all the hardworking team members. My truck was a mess and it turned out better than what I expected because I neglected my truck for months. With all these new places popping up in the valley but don’t forget who actually does the best job and I didn’t have to clean the inside myself.
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September 2023 by Nicholas Hayes
This place..! Let me tell you..! First time customer and last time customer!! I usually have my oil change done with my mechanic but thought well Clearwater is open and my mechanic is closed Saturdays. No issues with the oil change end of it...but the full service cleaning I thought hey why not give it a go..! Never again....!!!! I wasn't expecting it looking like it's been detailed but apparently they truly didn't even do any part of there jobs...not even wiping down the dash to get rid of dust! Vacuum...nah we'll just skip that part too..maybe he won't notice! I paid for a service I didn't receive...! Spent an hour when I got home cleaning my vehicle they way it should have been!!! Clearwater has zero standards and nobody double checking the so called work performed..!!
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July 2023 by amy Kalies
I had an oil change last week but it was raining so I went back today drove a half hour because I really wanted the inside cleaned. I used the coupon for inside and out to be washed. Well I was watching them do the inside there were 4 people doing it. Well when I got home I was trying to figure out what they really did in the inside. At this time it was not even busy 1 other couple had their car there. Well I got my cleaning supplies out and did it myself. We have been going hear for a long time but thinking maybe we should just start doing it my our selves.
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June 2023 by Monica Danoff
Let me tell you about their amazing customer service and dedication to making it right! I went thru Clear Water Car Wash on Wed for the first time. I got home and was a little disappointed. Couple things were missed I felt should have been cleaned. I filled out a form on their website...and Kevin called me at 9am the next morning looking to make it right. Asked if I could bring it back in that day or the next so he could re-do it to my satisfaction or if not, sent me a coupon for another car wash. I took it back this morning and he did not disappoint! He ensured they got everything and I was happy!! Thank you so much!!
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June 2023 by Jeanne Conlon
Overall, the inside was pretty clean other than the cupholders and the spot right behind it. They did a good job vacuuming inside the vehicle. But when I got back home and opened the trunk, I was surprised to see it hadn't been vacuumed at all.
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May 2023 by Susan Frank
my go-to car wash. I believe in the system as my 'vivian' always comes out like new. had an issue with the interior not being wiped down properly. went back to the entrance & asked Andy if he could give me a rag so I can clean the dash & console. he apologized, manager Kevin came over & they put 'vivian' thru the whole works again with manager overseeing & hands-on interior wipe-down. she sparkled. I was thankful for the superior customer service clear water they give.
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May 2023 by Cason Verhagen
Got an oil change I drove home and it started leaking oil in my driveway I check everything over and found out they never drained my oil when I drained it over 12 quarts came out and we tried calling to figure something out and they won’t respond back to us. Ended up costing me $1800 In engine work including rear main seal and more. Wish I could give it a 0 star.
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April 2023 by Jacob Graf
I used to love these guys. I even drive 30+ minutes to go there over some of their competitors. Until this last experience.I haven't been there in a while, so I decided to buy a 4-pack of their Royal Wash service. The first one was great. I decided to bring my other car in the next day. I drove 30+ minutes to get there only to be greeted by a “Car wash Closed” sign. So, I called and Rod answered. He told me the car wash is closed due to bad weather. It's not even sprinkling out. It's barely “misting”. I explained that I had just driven 30+ minutes and everywhere online still says they are “open” and nowhere on their site did it say they close whenever it's even misting outside. He didn't care one bit.I would have been frustrated, but would have taken it a little easier if his attitude was better. He didn't apologize, he had a “yep, we're closed, deal with it” attitude. Then he hung up on me. I called back and told him I didn't appreciate getting hung up on, and he continued with his attitude and kept repeating in a monotone/condescending voice, “how can I help you, sir?”.I will be contacting the owners to get a refund on these prepaid washes. What good are they if you can't use them? If they don't refund me, I'll have to submit a chargeback on my credit card. Unless they make things right with me, I will not be going back.Rod single-handedly killed a once loyal customer.---Update: Melissa, one of the owners of Clear Water called me and made everything right. She apologized and was open to other feedback. She also offered to send me a gift card for the troubles. Although it shouldn't have happened in the first place, they responded very professionally, and I will definitely be giving them another shot. I am updating my review rating based on the way they handled things. Thanks for reaching out, Melissa.Services: Auto detailing
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April 2023 by Mary Jo R.
So glad we found such a great car wash near us that cleans inside and out. Very friendly staff
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March 2023 by Adam Zschaechner
Great locally owned car wash. Staff is always courteous & prices are reasonable. Car washes are always well done in & out. Have had a few details done here as well & always impressed. Owner/manager always takes the time to say hi which for me goes a long ways.Services: Auto detailing
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March 2023 by Jacob G.
I used to love these guys. I even drive 30+ minutes to go there over some of their competitors. Until this last experience.I haven't been there in a while, so I decided to buy a 4-pack of their Royal Wash service. The first one was great. I decided to bring my other car in the next day. I drove 30+ minutes to get there only to be greeted by a "Car wash Closed" sign. So, I called and Rod answered. He told me the car wash is closed due to bad weather. It's not even sprinkling out. It's barely "misting". I explained that I had just driven 30+ minutes and everywhere online still says they are "open" and nowhere on their site did it say they close whenever it's even misting outside. He didn't care one bit.I would have been frustrated, but would have taken it a little easier if his attitude was better. He didn't apologize, he had a "yep, we're closed, deal with it" attitude. Then he hung up on me. I called back and told him I didn't appreciate getting hung up on, and he continued with his attitude and kept repeating in a monotone/condescending voice, "how can I help you, sir?".I will be contacting the owners to get a refund on these prepaid washes. What good are they if you can't use them? If they don't refund me, I'll have to submit a chargeback on my credit card. Unless they make things right with me, I will not be going back.Rod single-handedly killed a once loyal customer.---Update: Melissa, one of the owners of Clear Water called me and made everything right. She apologized and was open to other feedback. She also offered to send me a gift card for the troubles. Although it shouldn't have happened in the first place, they responded very professionally, and I will definitely be giving them another shot. I am updating my review rating based on the way they handled things. Thanks for reaching out, Melissa.
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February 2023 by Jon Zink
Clearwater exceeded my expectations and went above and beyond to service my vehicle. A++ Service and highly recommended!
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December 2022 by Martin LaGrow
I had my truck detailed here and what an amazing job! Everything was coated in dog hair when I dropped it off and it looked showroom clean when I picked it up! Their drive through car wash is excellent with the detailers wiping everything down on the way out. My favorite car wash in the area!
