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August 2023 by Sunshine Haven
I went in over 2 weeks ago to close an account and open a new one. I also changed my address. I called 16 days later to see where my debit card was. I was working with Jennifer. Not only was there no debit card ordered I was told I had to go in to changed the address, again. Nothing was set up. They also returned a check I had specifically asked to clear. This branch is awful. I guess I should have taken in to consideration when I arrived that morning there was a man waiting to be helped and the staff was all in a conference room laughing and talking. He was waiting for at least half an hour, finally got up and left. I also waited but thought I was being helped. I will not be returning here to fix this.
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August 2023 by abigail brault
Always get rude service when I go inside to the lobby for deposits. I have to do deposits almost 2 times a week and they are always super rude to me.
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July 2023 by Ivy J
This bank does not care about people. I was having hard times, got an overdraft fee and they threatened to close my account and send it to collections. Awesome compassion.
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May 2023 by Marisol Gonzalez
Always friendly and professional. We love this bank.
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April 2023 by Mari Strauch
Always friendly and professional. We love this bank.
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August 2022 by Ninece
Terrible place to bank due to incredibly out-dated systems and no centralized calling center makes their systems laughably ancient.
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July 2022 by Mike Mauthe
The minute they found out I am not a member the pleasantries disappeared and the rudeness showed up.After my 4-minute visit today I remembered why I left this financial institute years ago.
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May 2020 by Sheri Eigner
I was given a chance at this bank. I had started losing faith in the banking industry and along came Carly to renew my faith. Thank you Carly for giving me a chance at a wonderful banking experience I recommend Community First to everyone.
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March 2020 by Karissa neil
I usually work with the depere branch. However ran through drive through here to deposit money for my husbands business. The teller put the money in the wrong account, even though I clearly spelled out the name of the business that the account was under. Now they tell me that they cannot reverse the transaction. Not happy with the customer service of Nile in collections, or the fact that they never even apologized for their mistake . I would give zero stars if I could .
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August 2019 by Jan Wheeler
The tellers and bank staff here are very helpful and knowledgeable! Taking a loan is quick and easy. I also bank down the street at Associated bank, because they running a promo where you get $100 if you open up a savings and checking account. And that was the worst hundred dollars I’ve ever had to earn. It is such a nightmare banking there I dread it every time. It’s a far cry from being spoiled at Community first .
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May 2019 by Jordan Cappaert
Good location, much like the DePere branch. Kind and polite service from inside and the window.
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April 2019 by Judie Quaintnace
Great staff..helped me with so many issues inc!luding one with an insurance company that on my own was dealing with for 20 years...know me by name very professional and sensitive to your needs.My dog loves the drive thru..believe it when they say they find a way...you have a problem it is taken care of...I have always gotten great service.
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January 2019 by Paige K
Had some issues with this bank but overall love it! They made it fast and easy to get a loan. Most of the staff there are very friendly and personal.
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January 2018 by D M
Have been banking here for almost 8 years. I am very happy with CFCU. I have had accounts other places and no one cares and gives the customer service I get here. The team at the Darboy branch is great and I plan to continue my banking here for a long time. Thank you for always going out of your way to put the customer first!
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September 2017 by Austin Verwiel
Ive usually had a good experience with this bank over the past 6 years. However this particular branch i found to be rather rude. I went in today to ask about a small personal loan to help my credit. Karen seemed very disregarding of my position and request. I felt as though i was a nuisance to her work day by requesting this loan. It felt highly unprofessional and very rude altogether. It irritated me to such a level that tomorrow ill be talking with another bank and setting up an alternate account and permantly ceasing business with community first. I feel my money is valued more elsewhere.
