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December 2023 by Kevin V.
Great staff that helped me with the correct cleaning product I needed as well as recommendations on preventive maintenance cleaning for my fire place.
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December 2023 by Suzanne Letourneau
Knew what I needed when I talked to them, and I will go back and purchase the item for my chimney when I'm ready to put it in. Thank you for your knowledge.
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December 2023 by David Ring
Very helpful and they don't do sales pitches. They try to live you up with what you want.
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November 2023 by Jim Schumacher
Awesome people, Awesome business.
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November 2023 by Rick Krummel
Great selection of products... they had exactly what we wanted. The team (especially Eric and John) have been great to work with, very responsive. We are now enjoying a beautiful fire, with no hassles.
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October 2023 by Larry Mattioli
Very helpful in finding the replacement part I needed. Great customer service!
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July 2023 by Tyler Rhyner
Elite has exceptional customer service and is always looking to find ways to help you save money.
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June 2023 by Heath Martinson
Great technicians, knowledgeable, friendly, and really knew their stuff, in fact they are pretty sure they worked on this unit before, had a fix that was only known to them. Thank you for the education & peace of mind with my Fireplace Insert. Will only have them service my Gas Fireplace from now on.
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February 2023 by Matt Salm
We are currently experiencing issues and working with the staff to get it resolved. At times it has been difficult to get them to respond after they say they will. Eric has now came to take a look at our issue and has done what will hopefully be the resolution to the problem. Overall everyone has been very nice to talk with and have been helpful. I hope to continue to work towards a fix so we can fully enjoy our fireplace.
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January 2023 by Evan Schwemer
I had a horrible experience with them the took my down payment said they would call with a timeframe of when to install they never called I stopped in many times to get updated and was told nothing the owner even said he would call me back and didn’t finally got a call with a two day notice they were coming to do the install had barely anytime to get the site ready. Then they left messages to get paid for the remainder of the bill they were not nice or concerned as to why I didn’t pay right away. I would never go with them or do anything else with them.Sandy Schwemer
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January 2023 by Scott Pietila
The team at Elite Fireplace is FANTASTIC to work with! Purchased a firepit table from them and have been extremely pleased with the quality. Great service, dependable, and great value as well. Highly recommended!
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January 2023 by Lisa Underwood
Can’t say enough positive about this company. Efficient, knowledgeable and honest. Very happy with them. Would recommend to anyone.
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January 2023 by Randy Seefeld
Excellent
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January 2022 by T Janda
In fall of 2020 We went to elite to look at replacing a old gas fireplace that wasn’t working. After talking to the woman at the store we scheduled an appointment to have someone look at our fireplace. The guy who showed up was helpful and we we decided to replace the gas log he said “we probably have what you want in stock and can get it in before Christmas.” Christmas came and went with no more contact. I called back in February to see if they were still interested in my business. I got an apology, but no follow up after that. April 2021 and I’ve never heard from them again. So they clearly don’t want my business, I’d go elsewhere.
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January 2022 by Linda Pavlak
They are AWESOME