-
October 2025 by Dorlhy Miroslava Santiago Servin
I came to get my AppleCare service because the charging port on my iPhone 16 Pro Max stopped working. After the repair, I noticed what looked like a small scratch on the screen. I didn’t give it much importance at the time, thinking it might have happened during the service.
However, about two weeks later the scratch started spreading into an actual crack. I made an appointment right away, but had to reschedule due to work. When I finally brought it in, I was told that because I didn’t report the issue immediately, AppleCare couldn’t help since it’s considered cosmetic damage.
I truly believe this damage started after your repair, as the screen was in perfect condition before. It’s very disappointing to see the screen worsening just a month after service, especially when I’ve always taken great care of my phone. I’d really appreciate it if Best Buy could review this as a possible workmanship-related issue under the repair warranty.
-
December 2024 by Bob Winter
I called The geek squad to make an appointment to get my laptop tuned up. I didn't realize that you didn't have to do that anymore because they can do it online right while you're sitting there at your laptop. It was actually pretty cool and it saved me a lot of time and now my laptop is working much better. I recommend them for taking care of electronics because we've been using them for a few years now.
-
May 2024 by Chuck Coan
Good people. Good service. Paperwork is excruciatingly long.
-
April 2024 by Gary Woldt
Good place go to for all your electronic devices when you can't connect them yourself.
-
April 2024 by Allyce Z
Easy to make an appointment online. The staff were friendly and helpful. My computer was not fixable. They explained why. I was impressed that they didn't tell me what was available in the store.
-
March 2024 by Damian Neuser
Brought my PlayStation five in for this guy to tell me that he’s all booked up as there’s only one person sitting in front of him, I told him that I just need my PlayStation looked at he’s like oh yeah you’re funny we don’t do game system fixes here even though they’re a complete electronic store. Nowhere else fixes systems. Best Buy is a complete joke
-
January 2024 by Kristopher Cupery
I discussed my problem further with geek squad support was told I was going to receive a phone call from someone to discuss it further. Never received that phone call. I wouldn’t recommend taking your computer or device to get serviced here if it’s not warranted through geek squad.Personally, I don’t think you have very professional people working for you. Simple penmanship and personal hygiene should be requirement for this job.
-
November 2023 by Dennis Clow
They do a good job
-
November 2023 by Greg Grunert
Prompt service and great customer service.
-
October 2023 by James Neal
I've never been a fan of geek squad. Even back when best buy was in the old store before they moved to where they are now... I would argue with them about computer tech and they would only get confused which proves best buy didn't hire the best. But since every kid plays video games, the geek squad is a little better now.Yet... They don't like to do anything that isn't by the book. 5 months ago I had to do a warranty repair on my MSI gaming laptop, not cheap, when it came back 2 weeks later it wouldn't even turn on. I was NOT HAPPY. They wanted to send it back. I'm like uhhh no, your going to fix this now. I had to get a manger to assist me because geek squad wouldn't budge. The manager did a warranty return on my msi laptop after I agreed to buy best buy total tech coverage, then I was given $900 store credit towards a new laptop. The geek squad guy just rolled his eyes at me...However after 2 months, that new $2600 ASUS ROG laptop, decided to have the pixels start dying on the screen.Once again... The geek squad wanted to send it in for warranty repair and would take THREE WEEKS. I let him do his thing. I knew he wouldn't do anything else.On my way out I requested to speak to the store or assistant manager. I told the manager, "hey just a few months ago you guys did a warranty repair on my laptop and broke it. You guys helped me replace the laptop but now that laptop, only 2 months old, is having to go get repaired. I don't really trust your geek squad after you broke my first laptop. Now I'm back in the same spot. What can you do to help me out? "The store manager was EXTREMELY helpful. He got one of the computer section managers, explained the situation, and guess what they did? Another warranty return and I could get any laptop of equal value or cheaper. I picked out a new MSI STEALTH gaming laptop. They did the return stuff, I got some store credit.The best buy staff is way more helpful than the geek squad. I've been saying that forever. I will NEVER trust a warranty repair since they broke my laptop claiming they fixed it.It also might have helped that I said I was getting tired of these lemon laptops your selling me, I might need to go to Amazon and try my luck there.THANK YOU FOR THE HELP STORE MANAGERS!TO THE GEEK SQUAD - THANKS FOR BREAKING MY EXPENSIVE LAPTOP.
-
September 2023 by Google user
I've never been a fan of geek squad. Even back when best buy was in the old store before they moved to where they are now... I would argue with them about computer tech and they would only get confused which proves best buy didn't hire the best. But since every kid plays video games, the geek squad is a little better now. Yet... They don't like to do anything that isn't by the book. 5 months ago I had to do a warranty repair on my MSI gaming laptop, not cheap, when it came back 2 weeks later it wouldn't even turn on. I was NOT HAPPY. They wanted to send it back. I'm like uhhh no, your going to fix this now. I had to get a manger to assist me because geek squad wouldn't budge. The manager did a warranty return on my msi laptop after I agreed to buy best buy total tech coverage, then I was given $900 store credit towards a new laptop. The geek squad guy just rolled his eyes at me... However after 2 months, that new $2600 ASUS ROG laptop, decided to have the pixels start dying on the screen. Once again... The geek squad wanted to send it in for warranty repair and would take THREE WEEKS. I let him do his thing. I knew he wouldn't do anything else. On my way out I requested to speak to the store or assistant manager. I told the manager, \\\"hey just a few months ago you guys did a warranty repair on my laptop and broke it. You guys helped me replace the laptop but now that laptop, only 2 months old, is having to go get repaired. I don't really trust your geek squad after you broke my first laptop. Now I'm back in the same spot. What can you do to help me out? \\\" The store manager was EXTREMELY helpful. He got one of the computer section managers, explained the situation, and guess what they did? Another warranty return and I could get any laptop of equal value or cheaper. I picked out a new MSI STEALTH gaming laptop. They did the return stuff, I got some store credit. The best buy staff is way more helpful than the geek squad. I've been saying that forever. I will NEVER trust a warranty repair since they broke my laptop claiming they fixed it. It also might have helped that I said I was getting tired of these lemon laptops your selling me, I might need to go to Amazon and try my luck there. THANK YOU FOR THE HELP STORE MANAGERS! TO THE GEEK SQUAD - THANKS FOR BREAKING MY EXPENSIVE LAPTOP.
-
April 2023 by Kyle McCool
Wasn't happy at all with my Geek squad experience. I doubled my money I planned to spend and ended up having to get my computer running myself since they couldn't.
-
April 2023 by Kyle
Wasn't happy at all with my Geek squad experience. I doubled my money I planned to spend and ended up having to get my computer running myself since they couldn't.
-
November 2022 by Patrick Brault
No help
-
July 2022 by Kim Diedrich
Best Buy and the Geek Squad is the place for computer and electronics help! They even come to your house!
