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August 2022 by Jessica S.
Do NOT buy carpet from Home Depot! First They lied about how far they were booking installs. Told me 2-3 weeks when I purchased. It ended up being almost 7. The day before the install, they told me some carpet arrived damaged and they wouldn't be able to complete one scheduled room. I was willing to work with them. On the day of the install, the workers showed up, stayed for 5 minutes, then told me they needed to go to the store. They left and never came back! 3 hours later, I call the store and they tell me they dropped the job because we had storage bins in one room and my son left his shoes in the closet. They never told me it was an issue or gave me an opportunity to fix it. After waiting 7 weeks, I got ZERO carpet and now they are trying to charge me a 20% restock fee for a refund! Buyer beware!
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July 2021 by Jeremy Backman
Terrible customer service! Asked twice for help! No one came
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March 2021 by Ashley Wesener
Placed an order online. Order was wrong not once but twice. Was lied to about product in stock, and had to drive all over (100+ miles) to get the correct product that they made the mistake on in the first place. Empathy was not there, did not take accountability, and would definitely not recommend. I’ll take my business elsewhere. Lesson learned.
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September 2020 by TL Wilbrew
Home Depot has huge signs saying FREE DELIVERY AND NO SALES TAX BUT the Appleton WI store tried to charge this lady sales tax THATS FALSE ADVERTISEMENT
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June 2020 by Dennis Babcock
I wanted to buy a dishwasher the dishwasher I was looking at was $900 it was in stock ready to buy. I wanted it installed. They said in order to have it installed they would have to order it and in order to order it would cost me a additional $60 on top of the $160 to have it installed. so I went somewhere else
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April 2020 by Timothy Dillon
wonderful and respectful professional work place
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October 2019 by Xiong Vue
Horrible Service!!! Went in to buy a snowblower. After deciding which one we wanted i walked over to customer service desk to ask for help. the employee then called for assistance and we assumed someone would show up by the snowblowers. well 15 mins later no one did, so we politely asked someone else that worked there for help. the employee we ask for help then says he will send someone over and he walks over to customer service and again NO ONE shows up (both employees we as
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April 2019 by Dora P.
Everybody at the store was very nice. Once we went to appliances to actually spend almost 3000.00dlls we were referred to Jonny a very mad young man. Not difficult to spot full of arm tattoos and a stringy greasy haircut. It seems nobody taught him manners or anything about customer service. Needless to say we didn't buy anything!
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March 2019 by Eric Burt
Thanks to Heather assistant store manager and her staff Matt and Trevor for letting me in early this am when my sump pump was down so I could get the parts I needed and get my sump pump back up and running. Thanks for your great customer service.
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January 2019 by Jason M.
We've been coming to this location, even with it being farther than the West side location. We always get great assistance, they seem to have more quantity in stock, and help is readily available. Came in with some questions about stain and refinishing my floors, they had great information and help. They always have what I need and can assist me in getting the right things for the job.
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December 2018 by Thomas John
Every one in the store is very helpful.
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October 2018 by Randy M.
I haven't been in Home Depot for several years. I just use other places. However, a few weeks ago I needed several items, electrical, some gutter replacements and other assorted stuff, and I stopped into this store to check them out.I was absolutely amazed by the level of customer service in every department I visited. They offered to cut some downspouts for me, offered terrific advice on finding the right electrical box blanks, and walked me right to where I needed to find other items.The checkout people were helpful and engaging, the selection is amazing, and I left very satisfied.Over the last few weeks, I've shopped there about five more times. Every visit was a delight. Five star service for sure.
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July 2018 by Traci B.
Most specific to the paint department. Have to say the customer service and knowledge of everyone in the paint department in the east side Home Depot is exceptional! Just recently they helped do a perfect color and sheen match to another local stores mess up. I will from here on out always use this Home Depot for all my paint needs. When you do as much painting as I do, the paint place you purchase from needs to know what they are doing. Always helpful, going out of their way to satisfy and very friendly.
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June 2018 by Jessica Linskens
Our family planned months in advance, we were purchasing our new home with a May 31st, 2018 move in date. We needed to remove the current carpet immediately due to my boys allergies. Finally move in day, the measurements were completed (re-scheduled from the actual due date, by Home Depot, request not mine) We ordered carpet as soon as we able- Phone call from Home Depot three days later, we cannot install your carpet until July, 23rd, 2018 at the earliest! I said absolutel
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May 2018 by Gina Glover
I'm so EXCITED! After four years of working in a make-shift home office, my dream office is coming to fruition. My cabinets arrive on June 1st and not only does it include a great design that Julie Bloy helped me create (Pinterest is great for ideas, but then you need an expert who can actually put a true design to paper!) and it also involves some creative functional spaces - a sitting/sleeping area to accommodate a late work night, a counter space to be able to work collabo