Jackson Hewitt Tax Service has received mixed reviews from its clients. Many customers appreciated the knowledgeable and helpful staff, particularly highlighting Mary and Cindy for their excellent service. Clients felt supported and informed during their tax filing process, with one mentioning that Mary was particularly informative and accommodating as a walk-in client. However, there were concerns regarding communication, especially with Marinela, where one customer experienced issues with an unwanted tax advance despite clear instructions. Overall, while some clients had wonderful experiences and would recommend the service, others highlighted areas for improvement in listening to customer needs.
Mary did a phenomenal job and was super informative and helpful with getting the most out of my return as well as accepting me as a walk in client 10/10 would recommend
March 2024
Thank you Marinela for making my tax filing incorrect I asked you to NOT sign me up for tax advance and you didn't listen WE CLEARLY TOLD you NO WE DO NOR WANT YOUR ADVANCE WE WILL WAIT. YET SOMEHOW WE JUST WERE DIRECT DEPOSITED AN ADVANCE! FOR 500.00 AN HOUR YOU SURE HAVE ISSUES LISTENING TO YOUR CUSTOMERS
January 2024
Had an amazing experience with Cindy my tax expert who helped me out last year out of the Neenah office in Wisconsin, so I came back to her for this year. Beyond helpful and very knowledgeable. Thanks for everything!?
