Jackson Hewitt Tax Service has received mixed reviews from its clients. Many customers appreciated the knowledgeable and helpful staff, particularly highlighting Mary and Cindy for their excellent service. Clients felt supported and informed during their tax filing process, with one mentioning that Mary was particularly informative and accommodating as a walk-in client. However, there were concerns regarding communication, especially with Marinela, where one customer experienced issues with an unwanted tax advance despite clear instructions. Overall, while some clients had wonderful experiences and would recommend the service, others highlighted areas for improvement in listening to customer needs.
Professional, helpful, friendly, quick and Nicole took the time to help us work through some minor mixups
January 2025
I was able to be educated as well as knowing my taxes were prepared correctly the agent that prepare my taxes was a pleasure to work with
May 2024
Mary did a phenomenal job and was super informative and helpful with getting the most out of my return as well as accepting me as a walk in client 10/10 would recommend
