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February 2024 by dennis f.
Picked up tile in December. Found four tile cracked. $5.44 per tile. I let it go...started project in February and I was short tile. Ordered more. Received text it had arrived. Went to pick up. Waited twenty minutes. Couldn't find it. After waiting another ten minutes was told it was damaged. Asked to speak with manager. Waited another ten minutes. I asked when I could expect replacement. Was told seven days. I had to cancel the order. I couldn't deal with the gross incompetence. Was told they would try to make it right. Was only told sorry. I will never do any business with them again. Very poor customer service.
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February 2024 by Jessica Winans
Kudos to Penny and the Lowe’s team in Appleton. They went out of their way to help me get my laminate for my counter top. Home Depot lady had no customers and told me to go to the website. Definitely going back to Lowe’s.
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February 2024 by Vicky Mooney
We love Lowes! Never a bad moment! Always help every time we are there!!
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February 2024 by CBU
Went in to find a folding chair. The lady that helped me she was so nice and helpful.
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February 2024 by Mike Schabow
Decently, prices materials. Super helpful staff.
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February 2024 by Benjamin Puhl
Both their app and mobile website are very good. It’s easy to see if they have what you’re looking for and whether it’s in stock at a specific location.Taking it a step further it will provide you with the exact location in the store. I’ve bought many tools, fasteners, bits, as well as both garden and building supplies. They store generally has a good selection and a solid return policy.
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January 2024 by cowcat33
Had a great experience with Emerson who was super helpful he had just finished working with the customer he was with when I walked into the aisle... he was able to find the hardware that I was looking for... there was absolutely no pressure for buying stuff... he was like talking to a friend not a sales person... he also helped me join the Lowes My Pro...
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January 2024 by Todd Shumway
My wife and I came to this Lowe’s location for some cabinet knobs and bars but each time we looked, they were sold out of the ones we wanted. This time we came because online the knobs were marked as restocked but, when we looked, the bin was still empty. Emerson, the sales floor supervisor, went way out of his way to help us look for the knobs that we needed. He was very personable and we were grateful for his help.
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January 2024 by Sarah Gallagher
Best customer service in a long time.Thanks to Abby in window coverings
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January 2024 by Krista Paine
BIG SHOUTOUT TO CLAUDIA IN APPLIANCES. Beyond excellent customer service.
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January 2024 by Robin Brown
Have it all .easy in and out .very good staff that know about things you need.
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January 2024 by Ben Coulthurst
They are horrible at answering the phone. Been on hold for over a hour waiting to ask if they have a product available. Been hung up on twice
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January 2024 by Kelly J.
Lowe's is the best because of their great service. Their associates know where stuff is. AND they give recommendations about the products they sell. I haven't seen that at other hardware stores since the old days.
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December 2023 by Vinh Dao
Ordered a new range. Microwave, and installation with gas hook up, come delivery and installation day, my stove got delivered, no microwave, no gas hook up. Now I have to wait 72 hours for the store to contact me to schedule a new delivery to get my microwave and gas hook up, no cooking food for about a week I suppose. Excellent!Edit: they found my unmarked microwave and delivered it, came back to install my Gas lines that they missed, only for them to be missing a dual adaptor for the gas hoses. Thanks lowes for wasting a lot of my time and money, now I have to wait yet again to have a functioning range. Why did I bother shopping here?
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December 2023 by Jeremy Gardner
Place can't look up recents that aren't within 6 months. So don't lose your appliance receipts. This is why menards is better, I can look up receipts from years ago on their kiosk. Never buying an appliance here again.
