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May 2025 by Dalton Zanin
I came here because I needed new bulbs, and I was not disappointed. The staff was knowledgeable as well as delightfully personable, and they helped me with great efficiency. I'd like to give a special shout-out to Carl for not only replacing the bulbs, but for also showing me that the wrong bulb was put in by a different shop and for being just an all-around friendly individual. If I need anything auto-related in the future, I'll definitely be coming back!
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May 2025 by Scottie Usher
My favorite parts store in Janesville. Great staff that actually know how to look up parts. Highly recommend this store.
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May 2025 by Jose Hernandez
terrible customer service
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January 2025 by Ayoub Ben Khedher
I’ve been to several O'Reilly Auto Parts locations to recycle used oil, and they’ve always let me go to the back to drop it off without any issues. However, at this location, I had a completely different and disappointing experience.
One of the employees (the only heavier-set guy who works there) refused to let me drop off the oil inside, claiming it might drip—even after I told him it wasn’t dripping. Instead, he rudely insisted I go around to the back of the building, outside in the cold, to dispose of it.
What made this even worse was that earlier that same day, I saw someone else being allowed to drop their oil off inside without any problem. There are no signs saying where to drop oil or giving instructions, which makes it confusing and inconsistent. His tone was rude, his customer service was terrible, and I couldn’t even hear him because he mumbled so much. Honestly, it felt like there might have been some bias involved in how I was treated compared to other customers.
This was a frustrating experience, and I won’t be coming back to this location. O'Reilly should ensure all employees are trained to treat customers with respect and follow consistent policies.
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November 2024 by Dave -Ashley
The gentleman who sold and installed out battery this evening was a life saver. He was kind and professional. Thank you!!
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June 2024 by Chris Quinn
Did not have the change for the $100 I was going to pay for the product and the old man behind the counter was rude about it. Saturday morning at 11:00 don't have enough money in your drawer to cover what I'm going to pay for that's just dumb
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June 2024 by James Blackburn (Thought Donor Radio)
Going to the auto part store isn't always prompted by a positive need. When you're feeling down because your blinker stops working and people start staring while you drive, because they can't see what you intend.
Staff is great! Ready to help you find what you need and a few goodies to make the day better.
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June 2024 by Isaiah Quintana
Helpful
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May 2024 by Matt DeWilde
All the parts stores are pretty much the same anymore. Nothing special but also nothing to complain about either. Also they seem to be the only one that is actually open during their posted hours
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January 2024 by Michael Kraus
The person cam right out and helped me.
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January 2024 by Joe Joe
Stopped in with car trouble, staff was super helpful and knew exactly what I was needing with the description of the problem. It's hard to find good help , keep these employees happy!
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January 2024 by Dylan Jahnke
I can't complain about the inventory. They usually have whatever part I need in stock. Or they have it at another store nearby. The staff doesn't usually seem to know what they are talking about.
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December 2023 by Tylor Clark
Terrible customer service. Unprofessional dialogue between staff and directed toward me. Blatant lieing by the Manger. No help picking out products. Do not recommend under any circumstance!
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November 2023 by Don Taggart
Stop in to buy a pair of wipers, service was fantastic. They even put my wipers on the car for FREE. Best service I've ever had.??
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September 2023 by Dennis Havinga
Good people, good prices
