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August 2023 by Cody Clark
I never write reviews but this might save someone from having a similar experience as me. If you get into an accident, small or big, do not work with Gerber Collision and Glass out of Appleton with your claim through your insurance!I was in a bumper to bumper accident in regards to three vehicles. When I went to Gerber, they just looked at the exterior of the vehicle even after I asked if I should open up the hood. The rep told me it was drivable and then a week later my car started acting funny, and would not accelerate. I called Gerber and told them what is happening and they told me over the phone that sometimes in accidents the radiator can crack. I had asked them why didn’t they look at that originally and they gave me some excuse. I had them tow it to get a second opinion, and there was indeed radiator damage from the original accident which was leaking coolant, and now my engine is shot because I was driving it! They then quoted to get a recycled engine after that. I’m not a car guy but if the guy looked at the hood, maybe he could’ve caught the crack and told me not to drive it and not cause further damage? Because of the further damage my insurance is not willing to pay for the repair and my car is deemed as a total loss and Gerber is taking zero responsibility.
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July 2023 by Chris Lang
My wife smoked a deer and had some decent damage to the front end. Gerber worked with my insurance company and the repairs took as long as expected. The work was good and back to original shape.
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May 2023 by T J F
They were going to charge me $400 to fix a chip in my windshield smaller than a dime...
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April 2023 by Matt B
Terrible customer service last year when initially got estimate from the for a major hail claim. It took over a month to even get the estimate back. I told Gerber I would not be using them because of their terrible service and lack of professionalism.Have not gotten the repairs done yet but my insurance reached out to Gerber to clarify their original estimate and suddenly it dropped by 25% to the tune of over $3k.Insurance company agreed that it seemed vindictive because I didn’t bring my business to Gerber and recommended I reach out to a different body shop.
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March 2023 by Pamela Cintra-Hernandez
So unprofessional. Just money hungry, my car has been in the shop for 3 weeks already and I just went in to see it and the bumper is off and hasn’t been worked on and my insurance already covered when they needed but they want to check for other stuff in the car when it ran just fine. So over it
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February 2023 by Keegan Allen
Be very careful. They will send ur work off to their Kimberly location and then let it stall. Been 3 weeks and when I dropped off my vehicle I was told 6 days.Services: Painting
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November 2022 by Scott Paap
The time from scheduling to starting the work wasn't great due to internal personnel shortages adding 3 months to start date. End product looked great and i was very pleased with results.
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May 2022 by Gina Byrne
Excellent service! Work is top notch! Staff is wonderful every time! We went there because of all the hail damage to our vehicles and that is the shop our insurance was using. Now we are going to go back for any needs we may need in the future because they were so great to us!
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December 2021 by Sherry Mae Mullikin
I am going to give them a try.Dude named Jerry T-Bones my Beautiful Juke and I want her Pretty again ?
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November 2021 by Hap Petta
Had a minor window trim issue. They were able to work me in their busy schedule and rectified the problem in short order. Great job Chuck and crew.
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November 2021 by Gina Kresic
These guys pulled a dent out of my bumper for $100.00. You absolutely cannot see where the dent used to be! Great job guys!! And they vacuumed my vehicle for free!!!
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October 2021 by Julianne Pollei
Absolutely wonderful! The work they did on my vehicle was great. But more importantly, their customer service is outstanding. I previously had work done at Peotters and was thrilled that Gerber had the same amazing staff. Chuck specifically went over and above my expectations, even when he didn't have to. Insurance was being a pain and let my car sit around for days before even inspecting it, and they never touched base with me after I dropped off the car. Chuck went over and above and got me into a loaner car and kept me fully up to date with the repairs. Thanks Gerber Collission!Services: Body & Trim
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September 2021 by Karen Krueger
Had a dented car door that needed fixing. Peotters, (Chuck) gave amazing professional service including working with the insurance company and the car rental agency. The work performed was excellent also!Service: Body & Trim
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August 2021 by Glenn Wood
Knowledgeable estimator in Dale.Expert work performed on a timely manner.
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July 2021 by Lisa Schaaf
5 STARs!!!!!My vehicle is simply perfect and beautiful both inside and out - just like new!! So very much appreciated the great service and attention to detail. Reception and public areas are exceptionally clean and attractive. Thorough and professional. Thank you again!Services: Body & Trim
