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October 2023 by Rebecca W.
The staff here are amazing! I brought my dog into today and they were just so sweet to him. Poor guy may have testicular cancer so we had to get him a cone and the staff were very helpful and kind to him. Truly appreciate the staff here. Even though he's not feeling his best he was very happy and enjoyed the extra attention. I'm very thankful and truly recommend this store to anyone with a dog
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April 2023 by Svetlana N
Great service and prices
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January 2023 by Travis
Great friendly service
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December 2022 by Trish Graham
Really bad employee attitude! We are leaving the country in 2 weeks and we're just informed we needed to have rabies certificates for our cats. We arrived for 2 back to back appointments with our cats. Upon arriving we were sent directly to the vaccine table located in the middle of the store (not great accommodations for cats in a store filled with dogs) and after waiting a few minutes were sent to aquatics to check in. Gina, at clinic intake, was already helping someone with a dog. We had to wait 10 minutes and during that time our 2 cats in their carriers were approached by customer dogs making them nervous (we don't care that they also have cats, our cats don't have dogs and feel trapped and unable to defend themselves while in a carrier). My son & I discussed that situation and made comments about the poor setup being so exposed. Instead of helping us next, Gina helped someone else instead telling us that his appointment was before ours, turns out it was after our second appointment. When Gina finally addressed us (20 minutes after we arrived), she told us we were talking bad about her (we actually never mentioned her at all) and then told us (with extreme attitude) the clinic wouldn't take both cats because there wasn't now enough time before the clinic closed for lunch - but yet we had appointments. Then Gina told us to wait, walked off with the vet and returned and said "actually they are closed now and you will either have to wait 2 hours or reschedule". WTH? We did everything right. We made appointments, did the intake forms, brought our paperwork, were placed in an environment that was extremely stressful for our cats so for us as well, and then we get attitude with a capital "B". Were we upset? Yeah! Angry too. We stress our cats for no reason and then were lied to and treated like "S". Gina needs some serious customer relation training!!
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December 2022 by Kate The Great
It was a very smooth and pleasant experience.
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September 2022 by Barb Taylor
Very organized and fast. They were very good with my little dog. A big savings over going to the vet for shots and heart worm test.
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August 2022 by Kyle Jansen
Canceled our appointment twice with no explanation whatsoever, the first time was the morning of our appointment and the second time was the night before. The customer service number is entirely useless, they could not answer any questions or provide any type of insight and hung up on both me and my girlfriend multiple times. They have done nothing but waste our time over two weeks when we could've been looking for alternatives.
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March 2022 by Tia Vang
I just want to state that this review is more of a WARNING. This was my second time taking my dogs (a morkie and maltese, both males) to Petco for their grooming needs. Both times, we received Brianna G. as our groomer. With their first visit, it was pretty standard with no troubles at all and Brianna did great with them, which is what brought me in a 2nd time. I'm not sure if Brianna was my Morkie's groomer since I did have both of the boys scheduled at the same time. I noticed there were 3 groomers working when I brought them in. Some time after I dropped them off, I was informed by the manager, Steve, that my Morkie's ear got "nicked" because he moved and it was bleeding (downplaying the seriousness of the injury), which required a visit to their vet resulting in his ear injury being glued. I initially was not too upset as I understood that accidents can happen. I picked up my dogs and went home thinking that was the end of it. After looking at his ear, I clearly saw how bad it was (enough to require his ear being glued back together and having to wear a cone) and didn't look him over any further since that's where Steve said the injury was. Once home, I let my Morkie potty without the cone on.. as soon as we got inside, he started licking his groin area. So I coned him to prevent him from scratching his ear, shortly after realizing that he wasn't willing to walk around. Weirdly, he just laid there; I figured this was possibly due to the meds the vet gave him from the care of his ear injury. A few hours later, because I work night shift, I went to work. I came home the next morning and still, he wasn’t his active self. So I un-coned him, took him out, and as soon as we came back in, he started licking his groin area again. Coned him and finally took a look at his groin and found TWO ADDITIONAL INJURIES to his skin on his inner hindlegs (refer to pictures); there was a flap of skin on one side clearly showing that he was cut from grooming. Clearly you can see that the injuries were clean cuts (again, reference pictures posted). Dried blood was on his fur near the wound and there was dried fur stuck in the wound. I waited until Petco Groomers opened at 8AM to text Steve on his personal phone with pictures since he told me I could reach out for any questions/concerns. I called petco grooming and no one picked up so I left a message. I then called Steve and left him a voice message after no replies or returned calls. I patiently waited 30 minutes before calling their vet who I was also told to call for questions/concerns and they refused to see my dog! They said I had to “square it with Petco first and call your own vet." By this time, I was definitely upset and felt like I was getting no help but worse, that I was being brushed off. Without a choice, I called my vet and had to send them pictures via email since my vet isn't located in Appleton, to see if the injuries needed to be stitched or glued. I felt completely helpless! It was an hour before Steve called me back, initially telling me my dog could have “licked himself raw.” There is no way he could have licked himself raw to the point of injuring himself, especially since he was coned majority of the time. He only licked the area for those brief moments when we came back inside from his potty breaks. Regardless of the cone, it's hard to come to the conclusion that Steve's theory was even a possibility. The wounds clearly show that he was injured from the grooming. Steve did call their vet and got my dog in to be seen with expenses being covered resulting in the injuries being glued. Although I am appreciative of them taking responsibility (after all the hassle) for injuring my dog and covering the expenses for treatment, I did not appreciate being told he possibly injured himself by licking himself raw… or especially him being injured in multiple areas in the first place! I also don’t understand how the extent of the injuries happened without the groomer's acknowledgement. I'm completely surprised
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March 2022 by Choua V.
I just want to state that this review is more of a WARNING. This was my second time taking my dogs (a morkie and maltese, both males) to Petco for their grooming needs. Both times, we received Brianna G. as our groomer. With their first visit, it was pretty standard with no troubles at all and Brianna did great with them, which is what brought me in a 2nd time. I'm not sure if Brianna was my Morkie's groomer since I did have both of the boys scheduled at the same time. I noticed there were 3 groomers working when I brought them in. Some time after I dropped them off, I was informed by the manager, Steve, that my Morkie's ear got "nicked" because he moved and it was bleeding (downplaying the seriousness of the injury), which required a visit to their vet resulting in his ear injury being glued. I initially was not too upset as I understood that accidents can happen. I picked up my dogs and went home thinking that was the end of it. After looking at his ear, I clearly saw how bad it was (enough to require his ear being glued back together and having to wear a cone) and didn't look him over any further since that's where Steve said the injury was. Once home, I let my Morkie potty without the cone on.. as soon as we got inside, he started licking his groin area. So I coned him to prevent him from scratching his ear, shortly after realizing that he wasn't willing to walk around. Weirdly, he just laid there; I figured this was possibly due to the meds the vet gave him from the care of his ear injury. A few hours later, because I work night shift, I went to work. I came home the next morning and still, he wasn't his active self. So I un-coned him, took him out, and as soon as we came back in, he started licking his groin area again. Coned him and finally took a look at his groin and found TWO ADDITIONAL INJURIES to his skin on his inner hindlegs (refer to pictures); there was a flap of skin on one side clearly showing that he was cut from grooming. Clearly you can see that the injuries were clean cuts (again, reference pictures posted). Dried blood was on his fur near the wound and there was dried fur stuck in the wound. I waited until Petco Groomers opened at 8AM to text Steve on his personal phone with pictures since he told me I could reach out for any questions/concerns. I called petco grooming and no one picked up so I left a message. I then called Steve and left him a voice message after no replies or returned calls. I patiently waited 30 minutes before calling their vet who I was also told to call for questions/concerns and they refused to see my dog! They said I had to "square it with Petco first and call your own vet." By this time, I was definitely upset and felt like I was getting no help but worse, that I was being brushed off. Without a choice, I called my vet and had to send them pictures via email since my vet isn't located in Appleton, to see if the injuries needed to be stitched or glued. I felt completely helpless! It was an hour before Steve called me back, initially telling me my dog could have "licked himself raw." There is no way he could have licked himself raw to the point of injuring himself, especially since he was coned majority of the time. He only licked the area for those brief moments when we came back inside from his potty breaks. Regardless of the cone, it's hard to come to the conclusion that Steve's theory was even a possibility. The wounds clearly show that he was injured from the grooming. Steve did call their vet and got my dog in to be seen with expenses being covered resulting in the injuries being glued. Although I am appreciative of them taking responsibility (after all the hassle) for injuring my dog and covering the expenses for treatment, I did not appreciate being told he possibly injured himself by licking himself raw... or especially him being injured in multiple areas in the first place! I also don't understand how the extent of the injuries happened without the groomer's acknowledgement. I&
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February 2022 by Jenni Lynn
Brought my dog in for a bath and some grooming. This was her first visit and I was hesitant only because she can be very nervous about new things. I was so impressed at how friendly the staff was to not only my dog but to me as well. Josh did an amazing job with keeping me informed during the whole process and took such good care of my dog while I was away. I will definitely be back again soon! Thank you for being so great at your job, Josh!! ?
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January 2022 by Christy B.
Petco is a great place to shop, train your dog, and get vaccinations done on your pets.
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December 2021 by Nanette Gerrits
They were wonderful with my anxious dog. Thank you!
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December 2021 by Michael George
Easy to setup appointment. Had great service.
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November 2021 by Brenda M Caelwaerts
We went for Chloes vacinations. They were very quick with the exam. Then Chloe picked out a treat.
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July 2021 by Scott Olson
Excellent job with both of our dogs. Friendly staff and in and out quickly
