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March 2024 by Ben Weber
Alexis started putting words in my mouth. This is not ok. Asked for non salted gave me super salted pretzel. Never ordering pretzels again. Especially from Alexis. I’m gonna give her a pass for now but next time it’s on sight.
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December 2023 by Nadia French
One of the girls in the store I don't remember the name however I believe it started with an L was quite passive aggressive towards me when I had done nothing wrong and just wanting some frickin pretzels
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November 2023 by Trevan Zimmerman
The food is really good but once a cashier made a disrespectful remark to my grandma when asking for a receipt. Also it isnt the fastest service but not bad compared to others.
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July 2023 by Nala MaMa MiA
We bought a cup of the pretzel bits with a side of cheese and a drink. The pretzel bit was good but was disappointed with the cheese sauce! It was very watery and did not taste anything like cheese. The girl at the front counter look as she doesn't want to work and rushes you.
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July 2023 by madison kimbro
Adam hooked me up on my bday. He's a real g
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April 2023 by Hue Yang
Every time I come here close to 7pm they never have pretzel dogs. Why have it in the menu when you do not provide the food.
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August 2022 by AlwaysTraveling65
Well, we aren't usually at this mall. We love Aunt Annie's and saw this place so gave it a try. Nope. No comparison. Pretzels were small/thinner, lack of flavor on my garlic one and cheese sauce was runny. Disappointed
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May 2022 by Melissa Christensen
These are seriously the BEST pretzels you can get! I crave them and they aren’t cheap but they are worth every cent!! ?
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January 2022 by Hope A.
There was a hair in my sauce and the argued with me Saying it was plastic It was a whole hair ball!!! Are you kidding! The Was an employee who was working on who was not wearing a hat. She had long curly hair. After my complaint she didnt put her hat on. Very disappointing
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January 2022 by Steve Dunk
I have been coming to the pretzelmaker for 26 years and never once had a bad experience, best tasting pretzels ever! ALWAYS friendly staff and I always get 1 every time I'm at the mall.
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November 2021 by Bert Erning
I really enjoyed Kaelyn’s aggressive attitude, I see many reviews talking about poor service from the employees which didn’t surprise me. Food was good but we won’t be coming back. Kaelyn was super rude and interrupted me every time I tried talking. So disappointing. I did have a laugh after a few of her smerky comments she decided to make towards me. After all she is a pretzel maker employee which says it all lol.
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November 2021 by technickolor kiefbowl (technickolor)
kaelyn and eli are very nice!!
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July 2021 by Mike Simon
Stop by to get twisted with these fine folks.
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April 2021 by J Leggett
Awful costumer service, with rude employees.
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April 2021 by Kari Roth
Can the cheese dip get any more watered-down? Come on, if I have to pay extra for it, at least give me some cheese in it, not just orange colored water!!