Progressive Insurance - Claims Office

Insurance
Hours: Progressive Insurance - Claims Office has received mixed reviews, highlighting both positive experiences and some concerns. Many customers praise the staff's professionalism and communication, especially noting the helpfulness of an employee named Paul S., who guided clients through the claims process with kindness and clarity. Reviewers appreciated his quick responses and thorough explanations, making a stressful situation more manageable. While some customers have had smooth claims experiences, one reviewer expressed frustration with adjusters pushing for higher out-of-pocket costs, despite having paid premiums. Overall, clients find the claims filing process to be quick and easy, with support from agents and receptionists that simplifies paperwork. The office itself is noted as clean and welcoming. Despite some challenges, long-term customers generally have a favorable view of Progressive, stating that the company has been reliable and supportive throughout their insurance needs. Many express a commitment to staying with Progressive, highlighting the overall quality of service provided.

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1. Appleton, Wisconsin