-
November 2023 by Kelly Alfonso
My was easy to book, went quickly, and the lady I worked with at the front desk was super helpful and friendly
-
October 2023 by Suzette Fountain
I have had numerous issues with my HSA Card and Courtney at Shopko Optical Mall Drive has always went way out of her way to submit the documentation and help in any way to resolve the issues. Her customer service skills are phenomenal and my family and I will continue to go there because of the excellent service overall. Thank you!
-
October 2023 by Don Schroeder
Enjoy the professionalism and sincerity this office extends. Highly recommend them for your eye care needs.
-
September 2023 by Felix Luong
After I picked up my glasses and noticed there's something wasn't right but I was told to try it for a couple of days.After 3 days I still couldn't see anything clear and took it back to the shop explained the problems to the man who was helping me out but he didn't even apologize but Telling me Everyone makes mistakes with an attitude.I have prescription eye glasses for years and never had any problems close to this time.I am assured this is the first time and will be the last time.So disappointing after spending close to $700 for the glasses.
-
September 2023 by Lisa Mueller
I went there on Friday Aug 11th at 130. Asked to have my glasses tighten person said take a seat. I as there until 2:20 person took several walk ins before me without even acknowledging me to tell me she remembered me sitting there. I left never getting my glasses tighten. If the others had an appointments tell me that don’t just ignore me.
-
July 2023 by Melanie Pommerening
I was very happy with Natasha who helped me pick out glasses in a new prescription. The dr was super friendly and helpful too. Natasha went out of her way to entertain my fiance and daughter who came with to help me pick glasses out. She went above and beyond and has great honesty and people skills. Picked up my new glasses today and Sam was also super helpful and friendly. Americas best lied to me, made an appointment for me when they don't even accept my insurance and they knew it. Would never go back there and will stick with shopko for quality and customer service. Highly recommend
-
June 2023 by J Farvour
I liked my experience here. Would recommend. They also have a promotion where you buy one pair of glasses and every pair you buy after is 50% off.
-
May 2023 by Billy Grisack (BIG and TALL)
I love Dr. Nick. So relaxed. So professional and friendly. Only place I go for exams. The rest of the staff is always super friendly and helpful.
-
February 2023 by Greg Kappell
Brought my grandson in for glasses and the staff there was fantastic. Staff made the process as painless for a 10 year old as possible. Will continue to use Shopko Optical for all me eyecare needs.
-
February 2023 by Beth Flannery
The Dr. was a great listener and really helped me get the perfect prescription. The technician who helped me pick out my glasses and fitted me was really friendly and helpful.
-
February 2023 by Hannah Rehberger
Made an appointment on my day off and planned my bus times around that appointment since I don't own a car.When I arrived they had a sign posted that they were "closed for 30 minutes for lunch break". They didn't open up even at my appointment time (I spent 15 minutes waiting) and didn't return any calls.Extremely unprofessional behavior not to pay attention to this kind of thing. Will not plan on visiting in the future.
-
February 2023 by Tracy Cubito
Courtney was so helpful getting me in so quickly for an eye exam !When I arrived I was greeted right away by Sam and he helped me through the entire process before and after I saw the doctor.The doctor was very personable and explained things in a way I could understand.I definitely recommend Shopko Optical by the Mall because the customer service is outstanding.
-
December 2022 by Renee Miland
Wonderful experience. Natasha was friendly, professional and extremely helpful. She went the extra mile to help find my eye insurance company which saved me money. Dr Hafeman was friendly, thorough and answered all my questions. Highly recommend.
-
December 2022 by Robert Drinkwater
Eye doctor was great, did the eye exam the way I think it should be done. Better than Walmart, Target optical, and the VA. Staff was very friendly and helpful and knowledgeable. I give them an A+.
-
December 2022 by Kimberly Schneider
First time there, Dr. Nick and staff were wonderful and friendly. I think I have found my new permanent eye place!
