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April 2024 by David Morse
Delivered a defective bed. Customer service is the worst! Won't honor their 100 free trial. Won't fix the bed or replace it! Really regret buying the $4500 bed. Will have to get an attorney! Don't make my mistake. Really disappointed!
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March 2024 by Jill Schmalz
My husband has been talking to Charlie at this location and he has been great to work with.Dealing with customer serviceOn the other hand is aweful, they don’t stand behind their product and now after only a year and a half they want us to spend another $900 on new foam, not worth the investment. 5 stars for Charlie 0 for sleep number.
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February 2024 by John Murphy
Charlie was absolutely the best, no pressure took us step by step through the process. We were just starting our search for a mattress and bought one that night. Highly recommend this store.
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January 2024 by Amber G
Thank you so much to Charlie for his help. I found the perfect mattress for my needs. I love it!
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December 2023 by jessica Janssen
Didn't receive our bed yet, but will write one on our shopping experience. The sales lady was so sweet and friendly. She helped us know what each bed had to offer and the differences of each. We tried out all of the beds several times, which was nice to compare. Can't wait to get our bed in a few weeks.
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December 2023 by Andrew Thao
We got the I8 and it's absolutely terrible. We hated it from the start. What's worse is the customer service. When you call within the trial period to let them know you don't want the bed, they trick you by saying they have a lift chamber kit they'll send you but it needs to be installed by technicians. It's literally a 1 inch thick foam that is maybe 20" wide and as long as the bed. It doesn't do anything except eat up your trial period so now your stuck with an expensive air mattress that is extremely uncomfortable. The irony is, I actually got better sleep on an $89 air mattress from kohl's at my cabin, then I ever have on this. Even with self adjust off, the bed would still adjust and wake me up. Now I'm stuck with a big investment that has worsened my back pain.It's your choice to buy one, I'm just telling you and making you aware of their tricks to get you over the trial period. These are simply over priced air mattresses with a little foam on the top. They scam you into keeping it just long enough for them to have no legal obligations after the trial period. Basically when the cheap foam breaks down and the air chambers sloping gets really bad. Just be aware!!!
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November 2023 by luke hooyman
Fist off the lady was rude and looked me up and down and told me if I lay on the mattress I have to buy it very snarky........Charlie was the most unprofessional sales person I've ever met. He was rude here ripped a remote out of our hands and he walked away from us when he was trying to sell a mattress will never buy from this location missed out on two sales. Telling family and friends not to ever purchase from here. God bless
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September 2023 by Lisa Axberg
Joe was absolutely amazing to work with. He answered all of our questions and took his time explaining all our options with us. His customer service is top notch!
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August 2023 by Paula Gabbard
The salesperson at the Sleep Number store was very helpful and very knowledgeable about her product. There was no hard sales pitch and we were given lots of time to try out the different beds.Hopefully the bed will live up to its promise - we get it in 4 more days (2 week delivery time to Manawa from Appleton)
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July 2023 by Mark Everson
Elias was extremely helpful and patient. He helped me look at and try different pillows and even took the time to show me my Sleep Number Setting to sleep better on my recent bed purchase. The store is a bit smaller and not quite as eye catching as other stores I’ve been to, but it is a mall store. I’m grateful to Elias and hope to be sleeping the best that I can be soon! Thank you!
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June 2023 by Ivan G.
Do not buy anything from sleep number overpriced and if you want to return since you have a 100 night "trial". They'll make you pay another 250$ like you did to get it deliveredour bed does not hold air overnight and they expect us to diagnose our brand new bed ourselves. Trash trash trash they are money hungry and do not have good quality and they don't care to make you satisfied
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February 2023 by Brian Gibbs
Buyer beware! They won't tell you that there is no way they will return your base if you don't like the bed! The base is $4000.00!
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January 2023 by Angie Gibbs
To sum it up...lied to by the salesperson about what can truly be returned. Worst sleep ever, tried everything to keep the bed but just didn't work out. Went to return it knowing we would be out $250 for a restocking fee. NOPE TRY 4K. never will I ever recommend to anyone. Had they taken the base back different story. Don't buy from Joe
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October 2022 by Bryan Bacheller
Existing customer of 3 beds. First time in this store since I moved to WI. I was looking for some new sheets and a possible new pillow. The first salesman was super rude and the second salesman was very helpful, even while he was in the middle of a sale.
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August 2022 by jp mcdowell
Excellent service from Tim. If you are looking for bedding needs this is the guy you need to talk to. Very knowledgeable and whet he didnt know for sure he looked up immediately. A+ man I hope that sleep number recognizes your value!
