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January 2024 by Cindy T.
Dont buy from Steinhafels. After 6 months my recliner is not working. i am being told it will be 3 months to get a part to fix. I was lied to and that this recliner is no longer sold. LIE ...it is in stock on their website. We paid for an extended warranty.. not sure this was worth the expense either. the 1 year warranty will almost be up by the time we get it repaired. Buy quality furniture elsewhere
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January 2024 by Michael Prince
Jacob was outstanding, and the manager on duty on the Saturday we were there was very helpful.We had a very specific, time consuming need that most places would have just brushed off, but Jacob took the time to help us out and get us everything we needed.Very happy customers.
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January 2024 by Barry Hoff
Great experience at Steinhafels in Appleton. Fantastic selection and the sales staff have excellent product knowledge. Delivery is well handled. Won't shop for furniture anywhere else!
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January 2024 by Pam Meulemans
Rachel was extremely nice and helpful. I don't have the furniture yet so can't comment on that but, I think the price they charge to deliver a clearance piece is outrageous. I'm within the city and it is $199!
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December 2023 by A T
Michael is absolutely amazing. I have purchased furniture with him a few times now. He is always polite and knowledgeable. The products are always a high quality and he always follow through to make sure everything with the custom selections and delivery is of the highest standard. Would never go to anyone else.
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December 2023 by Jean Deniger
This store is huge! Classy, modern day furniture. Not your grandparents stuff, so that is nice. Tons of living room sets to choose from. Recliners galore. They have fancy display cases for people that love to collect. All around great store.
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December 2023 by Karen Fox
We were pleasantly surprised to find the piece of furniture that suited us in one shopping trip. Veronica patiently showed us several options and let us talk out our decision. It was an efficient and enjoyable experience.
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November 2023 by Cole and Haley Myhra
Steinhafels worst customer service you will find. They will do everything they can to leave you hanging high and dry on warranty. DO NOT GO HERE. Sales associates will sell you a warranty, this will increase their commission. When you actually need your warranty, customer service will direct you to a third party on the east coast that won’t respond. The whole design is to protect their bottom line and customers are not even a concern. I had a warranty claim customer service over the phone could not help me with. I went into the store myself, I was passed by the store manager to another associate (Amy) that sounded like she was citing their “standard operating procedure”. You will not be treated fairly here at all. Save your money for a retailer that actually values customers.
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October 2023 by Marvin Hietpas
Sales lady was excellent!! Would give her 5 star. Two associates helped her. First, young man was fine. Second older complete j**** if he was mgr., fire him. Walked right by us after placing order and leaving… not a word or look at close range!
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October 2023 by RG Stathas
They have a lot of really nice and somewhat different, items. But they charge over retail for everything and there is no dealing. You pay what they ask for it. They sell you a chair and tell you there are 200 options on fabrics, then you pick one and they add 200.00 to the price.Most of the stuff we bought is not in stock, but yet they won’t let you buy the floor model.If it wasn’t for salesman Jacob , we would not of bought there….
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October 2023 by Shawn Pesh
Very great experience! From the staff, to the quality of the furniture everything was an all around great experience. We interacted with a few of the sales people before we were ready to buy all of whom were very nice and not pushy at all. We had checked out other furniture stores in the area, but some of the places were way overpriced, or had cheap flimsy feeling furniture. Steinhafels had a great variety of prices, and even the cheaper couches didnt feel like cheap couches. Their finace option was fast and very reasonable. I will definitely be returning for future furniture purchases. Thank you Michael for your help with our purchase!
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October 2023 by Kathleen Briggs
Our representative was very informative without being pushy at all. She was able to read my body language and verbal cues, matching my answers, then adding even more questions, ultimately giving her a clear picture of what I liked, then guided me to the perfect piece price at a very fair price.
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October 2023 by Gary Nokleberg
Great staff to help us choose lamps for ourselves and our son's apartment. The selection of lamps was excellent (we had a hard time making up our minds because there were so many possible choices!). Thanks for the helpful pointers and patience as decisions were made. We'll be back!
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September 2023 by Nel Govek
We worked with Jake as our consultant today. He is very approachable, knowledgeable and was able to discern how best to direct us with information for success. I also saw Jake being very present and supportive of a frail elder looking for the right chair. What an amazing consultant to work with. Highly recommend.
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September 2023 by Julie Rist
We dealt with Jacob F. from the Appleton store and he was Awesome to work with! Jacob helped us find the perfect (hopefully, on order) bed for us. He was very knowledgeable and patient with us. I highly recommend Jacob if you are looking for a bed! Thanks Jacob for all your help!