-
June 2023 by Alex L.
Unfortunately, I am joining in on all the other very negative reviews of this company. For a company that wants to handle you finances, they make themselves scarce if at all available. IMPOSSIBLE to reach anyone by phone, they close early on some days which does not show any importance to staying in contact with their clients. WHY would anyone trust a company that does not have the best interest of their clients first and foremost????
-
October 2022 by J G.
Have just started dealing with this company but already have reservations. My parent has paid in for years for long term care, all their paper work says it starts paying after 90 days. They even try to tell me that on the phone but you don't get your first check for over four months. She keeps saying they'll mail it out after being in facility for 90 days but we won't get a check for 30 days after that. I couldn't get her to admit, that's 4 months not 3. Hope there aren't more issues down the road.
-
July 2022 by Robin A.
This company is a scam they want you to pay premiums but when it comes to paying out on a policy they reject it.My parents are in there nineties they bought a assisted/nursing home policy 24 years ago paying 450 per month for all these years they now have moved into a assisted living facility which there policy provides 60 percent of the cost but they refuse to payout the policy stating that they don't receive 100 percent feeding,bathing,walking,getting in and out of bed they don't qualify for this claim.Thrivant is a total scam stay away from this company
-
March 2022 by Robert G.
My dad just turned 103 this month, I, his son is his power of attorney for financial, and health. Every year during tax season Thrivent refuses to send tax information and refuses online access. So be aware, buy with them and your heirs are denied any access. My dad bought this policy during WW ll, and the family has no access. Total bad investment. Stay away from this company. They ride under AAL, and are SOB's, phone and website no support. STAY AWAY.....
-
November 2021 by Gail W.
This is not a good company to have life insurance with. We have been paying into it my husbands life insurance for 40 years and the contract keeps changing so that is will terminate at a earlier and earlier date. So basically when you need it most it won't be available. They say the estimate is based on the current credited interest rate and current cost of insurance charges. It started out to last until he was 100 years old but now it will terminate at age 67. I have a life insurance policy through them too and the same thing, now mine will terminate at age 79. Shocking and upsetting. There is no adviser in my area and there is no one to talk to on the phone about it. I really feel we put our trust in the wrong company. My advice is do not do business with Thrivent.
-
August 2021 by Barbara K.
If you are thinking of investing with Thrivent...DON'T! no transparency, no accountability, only interested in sales I started with Thrivent when it was AAL, then merged with Lutheran Brotherhood, then rebranded as Thrivent. I am doing all I can to escape this company now. The return on investment when compared to my other retirement funds is consistently and significantly lower. My agent was only responsive when he wanted to sell me something or wanted me to rollover other funds to Thrivent. Otherwise, it is crickets chirping. Over the past year I have dealt with my mother's accounts (she has dementia) as she needed long term care. I could not get her agent to return my calls. After 3 weeks of run around, I called the cooperate offices. I suggest others do the same but be prepared that 1/3 of the time you will get someone who circles around the answer to your question then becomes rude when you ask for specifics. When I filed a claim they took 3 months to process it. I caught the processor lying about having made follow-up phone calls to the LTC facility unaware that I was in the LTC office when he made the phone calls. I attempted to complain about his dishonesty and no one followed up, even after multiple attempts. When they receive a bill from the LTC facility, they openly admit their routine is to let it sit in a queue where no one looks at it for 7 to 10 business days. So, don't look to have any reimbursement processed quickly. The website portal is primitive and very vague about account details. Most information (vague as well) is only accessible through quarterly statements. A POA is not allowed to have access to the website portal. The catch is, they want all information sent through their secure email or over the phone. The secure email can only be used through the portal to which you are denied access. If you are a POA, expect to have to call and sit on hold for any communication. I use Schwab, TIAA-CREF, and Empower so I see what investment websites should look like. I also work with other investment companies as the POA for my mother and find them accessible and cooperative. I suggest you look elsewhere and not fall into the Thrivent trap.
-
June 2021 by Larry S.
My parents put money into a long term care policy for over 25 years. My father passed of COVID this past January and now at 87, my Mom is going into assisted living. They told her some time ago she would get $100 a day toward her costs. When we called to set this up, they said she would only get $60 a day since it was not a nursing home. They also are doing all they can to disqualify her as she needs to show she cannot do many daily living skills on her own, which she can't. I thought this organization was faith based and thus, would do right by their customers. Not so.
-
May 2021 by Lynda C.
When the housing market tanked in 2007, I tried to move some money out of one of our failing investments and was not able to do so. Years later, we got a local Thrivent Representative. He was helpful and polite at our first, in person meeting. Some time later, I wanted to move some money and he was very impatient and rude over the phone. I wanted to understand my options. On a positive note, more recently, we had some money to invest for retirement. I decided to call the cooperate office, "Member Care Services". They were all helpful and understanding, especially advisor, Stacy Dobberstein and one other woman (sorry...forgot name). Ms. Dobberstein is very knowledgeable, patient and pleasant. I hate to end with a negative but, I wrote a letter and email because I felt that a committee leader at Thrivent, was pushing her own political ideas, behind her particular program, per her public letter to members. I felt that some of her opinions did not line up with Christian values as described in scripture. I suggested that she stay more generic and focus on universal Christian values. Though I may not have written my best letter, I was hoping for some kind of response, especially since i am the client and Thrivent claims to be a Christian organization. Plus, we are trusting them with our money; money which they profit from. I was happy with the cooperate office in every way, so that is who I recommend. 1* star for the local folks and 5* stars for cooperate.
-
May 2021 by James H.
If you deal with Roger Stevenson in the Harlingen, Texas office you do so at your own risk. I assumed Mr. Stevenson when the original agent I was working with (who I was very pleased with) moved on. Despite the professional discourse it didn't take long for me to realize he was less than professional. As an aside, I was aware he had previously had his license suspended for not behaving properly on behalf of some previous Thrivent clients. Purpose here is to warn prospective clients so will list an overview of some of the 'mistakes'. I asked to take out a fund to stash some education money that I would need about two years out and was hoping to earn enough to maybe squeeze out another semester's worth of tuition. In fact he put the money in a fund where I couldn't touch any gain (I do understand I signed off on this so I am at fault for unconditionally trusting him). Later I asked him to assist in a rollover of another account. He botched that and it never went through. But must telling is when I requested a meeting to shore some of this up he said he would contact me in December of that year. Well it didn't happen and I waited until February and then just contacted Thrivent. At this point I was aware he had issues. Thrivent, to their credit, actually got back to me and said Mr. Stevenson said he called and texted me several times but I never responded. This is when I about blew a gasket. This is nothing but a bald faced lie to save his own a*** My phone records show no attempt by him ever to contact during this period. You have to wonder how a person can just lie like this. And on top of all of this, after many years under Thrivent I was never asked to come in for a consultation and overview with this man. The previous agent always did!
-
May 2021 by Lisa R.
As others if there was an option for 0 stars that is what I would give. I no longer have accounts with Thrivent and if I did I would certainly stop after having to deal with them after my father's death. My dad had 4 life insurance policies and dealing with this company was by far the worst. I phoned into report his death and the local agent Ron Guinther was to have called me back. After approximately 2 weeks he finally phoned me only to tell me they would send me paperwork via snail mail. (all other companies was done online and very simple process). After receiving the paperwork I had additional questions so I emailed Ron. Guess what? no response. He finally phoned me and left a message about being out of town for a few weeks. By this time I had sent the paperwork in and would not call him back as I wanted my questions answered in writing. After 2 months he still hasn't answered my email. Of course now they are asking for additional information so I'm sure this will be a very long and drawn out process. Terrible company. And just try to write a complaint on their website. What a joke. Have to download a form, print, fill out and either fax or mail it in. They need to get with the times.
-
February 2021 by Willie S.
Thrivent is very hard to work with. Their technology and their policies are outdated. I use Fidelity and Merrill Lynch for my other investments. The difference is like night and day. At Thrivent the life insurance people can't see the other accounts. The annuity people can't see the other accounts. The mutual fund people can't see the other accounts. Lot's of transferring of calls and lots of hold time...just a bad system. My mother's accounts are with Thrivent and I wish she would have selected a different company. I strongly recommend avoiding this company.
-
January 2021 by Carol K.
Lutheran Brotherhood was an exceptional company, but since the merge with AAL there has been a steady decline in accountability. I am so disappointed in this company. My mother had all her business with them. She just passed away on January 9th. The company was notified the next day. We were told it would be two weeks before the death claim was started. That is ridiculous. I worked for a large State Farm agency for 14 years. Death claims were stated immediately and the agent would often have the check within days. Tomorrow will be two weeks and my sisters and I have heard nothing. We dont need the proceeds, so this is principle only, but to say I am disappointed is an understatement. This is not the first, or even the most egregious co.plaint I have with this company. Their products used to be superior, but I'm not sure that is the case any longer. Also, I call into question their tax free status. When you strive to be like every other financial service company out there, perhaps you should pay taxes like them too.
-
December 2020 by Bo C.
I have been with Thrivent since the Lutheran Brotherhood days, 40 years! The insurance products are good but I can no longer recommend them for financial services. The investment performance has been OK but the customer service is extremely poor. My new representative is no where near as good as my previous advisor. Responses are sloooooow in coming. The people who answer the phone are not well trained and they routinely do not follow up on requests. IU have been waiting 3 weeks for cost basis information so that I can decide what to sell and minimize taxes. Any other investment firm would have had this to me in a day or two. I can't wait to liquidate these assets ~ 1MM and get away from these folks!
-
October 2020 by Thomas M.
Lied to me then stole my money by keeping my premium payments and cancelling my policy. They owe me all my premium payments i made from 1997 till about 2010. told them i needed a agent to come out but they never send one.
-
June 2020 by Jodi M.
If you're a Christian who wants to work with financial advisors who share your values, you needn't, and probably should not, work with Thrivent. Thrivent views Christians as a "market". Rather than seek out a mediocre company that uses the Bible as a marketing tool to make money, I recommend you find an excellent financial advisor who shares your values and has your best interest at heart. Research your options. Keep looking.