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July 2025 by Jen Aman
Wow!!! SUPER FAST STAFF!! I am thoroughly impressed! Fastest staff anywhere I have seen since Covid!
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June 2025 by Dorothy Vander Wyst
Always speedy and friendly.
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June 2025 by Morgan Hogerty
Brent at The UPS Store on East Calumet provides fantastic customer service! From thoroughly explaining shipping options to carefully packaging fragile items to going the extra mile for his customers, Brent is the BEST!
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May 2025 by Drew Bentley
I agree completely with the Steven Nichols review, I had the same very negative experience!
From the moment I walked in, the environment was disorganized and chaotic. There was no clear direction for customers, and the level of professionalism was severely lacking. Most notably, the female attendant on duty was exceptionally rude and dismissive. Her behavior was unprofessional, unhelpful, and frankly the worst customer service I’ve ever encountered.
I expect a higher standard from a reputable company like UPS, especially at a drop-off point where efficiency and courtesy are crucial. This experience was frustrating and unacceptable.
I hope this matter is addressed seriously. Furthermore, it appears my package still hasn't left the location per tracking.
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May 2025 by Katie
Absolutely love the staff at this store! We are a small family business and I stop in at least once per week. I travel from Hortonville to come to this location solely because the staff!! Devon, Morgan and Brent are fantastic to work with no matter how well our poorly prepared I am. I've been to other locations and the service is awful! This crew really makes a mundane task a little fun, especially in Monday mornings!
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April 2025 by Tina Ferron
James always has my back! His professionalism and willingness to help is what I keep coming back for! I can count on my jobs being handled and executed to a level of excellence!!
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April 2025 by Mary Zuleger
Brent was so helpful and patient with all my returns. I came in with about 30 returns and thought I had it all organized, I did not.
He spent a considerable amount of time helping me reorganize it so everything matched each return.
Thank you so much Brent!
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March 2025 by Calvin Lemieux
Service is always fast and friendly! Big thanks to Ian for helping me with my returns!
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March 2025 by Sue Turner
Ian has been extremely helpful to me every time I have a return. I am grateful for your Calumet Store and staff you have working there.
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February 2025 by herrem76
Very rude employees that do not know how to use their equipment and claim to not be trained on their new equipment. Initially refused to scan my document claiming it was not a service they offer. I pointed out the poster advertising it was and he begrudgingly tried to scan the document; failing to do so. I asked if the other employee could try and was told he wasn't trained either. I questioned why they have a staffed store that was not trained and was asked to leave/never come back. Immature kids running that place.
After reading some reviews it sounds like these are their standard business practices. Maybe corporate should get involved.
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January 2025 by Julie Nelson
I visited this location tonight (1/13) and have finally had it! This location lacks customer service and communication and its the third time they’ve had poor service. I would avoid this location if possible!
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December 2024 by Steven Nichols
As the business owner, I'd encourage you to think through your process and improve it. To other customers considering this UPS store, my experience was negative.
Came new years eve to drop off a paid package. I indicated it was prepaid and asked where I could drop it off.
Was told to wait in line with others who had not processed their shipments yet because they might miss handle my package if I didn't hand it directly to a desk clerk.
I suppose I could believe it since the business appears to be very disorganized.
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December 2024 by Von Critique
Always fast.
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December 2024 by Gayle Schultz
Was very good, Christmas holiday rush!
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December 2024 by ROBERT COTE
I didn't tape up my package, my fault, no problem. Attendee said he would cancel so I could use the qr code again. Went back and they said code was used already. I showed them my package is marked as received by them as I'm holding it. They wouldn't do anything. So now I have to chat with amazon for 20 min and drive back again.
