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December 2023 by Ms Ling
We had an excellent experience today with Ryan and Cody. Super helpful and concerned about our needs vs getting a new phone in our hand. Keep up the great work guys!!
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September 2023 by Tina Neely
Best customer service I’ve ever had….ever….Bar none! Connie was working alone & had many things going on with several customers. She addressed all customers with a wonderful welcome and simultaneously worked with as many customers as possible & with expertise & patience (which I think is her ‘Super Power’. She was incredibly helpful, sought to make things clear to me, gave me my best options, and displaying her ‘Super Power’ all the while my phone was holding its breath and spazzing out, making it almost impossible to fluidly go through the process.She is a keeper to your company…and I truly hope USCellular pays her what she’s worth…she is gold!
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July 2023 by Rob Houle
Awesome customer service! Cody and David went the extra mile to find solutions for my issues. Definitely a stress-free experience!
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May 2023 by Anthony Hooyman
Had an issue with Cancellation, and Tim was super good with getting me through to customer service and making sure we could resolve the issue and keep my service and plan going, was excellent!
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January 2023 by carlyle mason
We had a wonderful informative session first with Isaiah on the phone and then in the office. SUCH A RELIEF with real humans! We are on our way with phone and Internet.Stop in and talk with them, especially if you are not so tech savvy
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December 2022 by Merlin Stuebs
Alex fixed a issue in 5 minutes that the other stores couldn't figure out in 5 hours
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December 2022 by william anderson
Bad billing practices. Take advantage of customer.
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October 2022 by Garrett Braun
Swapping services to US Cellular and getting the brand new iPhone they kept it reserved and ready for me. Tim and Alex are beyond amazing even stayed past close to make sure my new phone was set up correctly. Overall great customer service and friendly and understanding, couldn’t ask for better thank you!
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September 2022 by Jim & Ann Evers
We recently signed up with US Cellular as our old provider became unsatisfactory. We went to the store on Northland Avenue in Appleton. We couldn't believe the customer service there. It was incredible. Thank you Tim and Alex for all your time and help. We now recommend you two to everyone.Jim & Ann Evers, Freedom, WI
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July 2022 by Dave Fischer
If you change from us cellular provider to another provider with a better plan be aware of the penalties you may end up with. I changed to a different provider 3 days after my next months service began with us cellular. Even though I no longer had service with them they still charged me for the complete month. When I went to the store they told me that's just the way it is. Very disappointed with how they handle a customer on a fixed income. So $90 + dollars later I guess I have learned a great lesson.
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October 2021 by Robert Bastic
Very helpful. Spent a lot of time explaining options. Name was Tim.
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October 2021 by Glenn Wood
Website said open at 9:00am, a temporary sign said open at 10:00 amIt DID NOT OPEN AT 9!!THIS IS UNACCEPTABLE!Time to get the website correct.Now we have to drive back at 10:00.?
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July 2021 by Blue Scorpion
doesn’t answer phone and when the lady finally answered put me on hold then hung up just wanted to see if actually open
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March 2021 by Melissa Schmidt
I had to find a US Cellular store to reset a work phone. After waiting about a half hour the associate who finished with the people ahead of us just walked off the floor. I understand employees get breaks but when you have had people waiting you help them. Terrible service!
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August 2020 by James N.
Employee was obviously busy with a line of other people. She took the time and answered my quick question about where to find my sd card photos when she clearly could have made me wait in line. She asked everyone if it was OK to help me first since I had a quick question. Very professional people there.
