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July 2023 by Keeley Kaphingst
The shoes in the store are excellent quality and a good variety of colors. But the service was very disappointing. The woman who “helped” me was really unpleasant. She couldn’t answer the bulk of my basic questions about style, fit and sizing for Birkenstock sandals which she said are a popular item. She appeared inconvenienced by my questions and didn’t offer to seek answers to questions if she didn’t have the answer. I’m not sure if I’ll go back based on that experience and that saddens me as it’s a local, small business.
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June 2023 by Kaitlyn Meyer
Can’t share about my experience inside the store since I didn’t make it in. Showed up around 10 am and a few people tried the doors but they didn’t open, sat for about 5 minutes until 10:07 and a bunch of people were waiting in the parking lot and looking inside but didn’t see anyone inside but there are other places that sell shoes so we and a bunch of other people left. Change the hours if you can’t open on time. I was with two adults when i went who had to get to work later that day fyi.
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May 2023 by Tajha grady
Today my boyfriend and I went in for Birkenstocks for him. The staff was Nice, Friendly and happy to assist the many people in store to make sure their shoe shopping experience was great! I was told on FB - (Birkenstock Appleton), that they had size 14 in men in the store. No store we have went to had and even online was alway out of stock, so I was ready for them to turn us down, but to my surprise they did indeed have them here and in a few different color options. GO SHOP HERE FOR THOSE LARGE SIZED BIRKENSTOCKS AND you’ll have a wonderful experience doing so. All thanks to the staff.
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April 2023 by Will Hale
Great selection of Birkenstocks, stopped in to check them out and wife and I both left with a pair, also carry other quality brands and reasonably priced. Great customer service as well!
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April 2023 by Todd Moen
They have a wide variety of options and products by Birkenstock, they seem to be busy oftentimes.
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February 2023 by Kay W.
i bought a pair of shoes and when checking out i asked how long i have to return all she said was 7 days. i purchased them on 2-16 returned on 2-20 than she tells me it's for i store credit only i purposely asked about return because i don't buy if i can return. she was a very angry and hostile towards me when i said my sister and son heard the same thing she put the receipt in the box and told me to take them since i didn't want credit i ended up buying sandals that i didn't want. never shop there she is not about customer satisfaction only the buck in her pocket terrible place terrible service
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October 2022 by Purple Panda
I had a tough order, but they had what I needed! Waterproof, extra-wide and able for my extra-special feet to walk in!
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August 2022 by ADHDude
Very disappointed in the "customer service" here. Seems like they have a good selection of shoes but I don't recommend going there if you need assistance picking out the right shoe. Unless you like feeling like you are a burden, then I'm sure its a great experience. Not my cup of tea though so I'll pass on this place and recommend people go somewhere else.
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August 2022 by Cire L.
Disappointed in customer service. Did not want to help with shoes and was very short with answering questions.
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June 2022 by cheryl fabisch
Went in with my mother, lady there was very helpful, she walked out with a nice pair of sandals.
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May 2022 by osvxx
This place is more unorganized than a rogans, shoes and boxes everywhere to where you can barely walk. The owner who seems to be the only employee is the rudest person I have ever met and considering it was dead when I went in, I’m surprised she doesn’t treat her customers better. I asked questions about birkenstocks and she seemed irritated answering them and when i asked for my size (which she said she didn’t believe me that my size was what it is and that the company of birkenstock doesn’t know how to size, she does… She walked in the back and i heard her calling me annoying! The other reviews don’t lie when they said she is a despicable, rude and immature business owner.
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May 2022 by Lori Smith
This place is more unorganized than a rogans, shoes and boxes everywhere to where you can barely walk. The owner who seems to be the only employee is the rudest person I have ever met and considering it was dead when I went in, I’m surprised she doesn’t treat her customers better. I asked questions about birkenstocks and she seemed irritated answering them and when i asked for my size (which she said she didn’t believe me that my size was what it is and that the company of birkenstock doesn’t know how to size, she does… She walked in the back and i heard her calling me annoying! The other reviews don’t lie when they said she is a despicable, rude and immature business owner.
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January 2022 by Aga Giebultowska
I ordered my first rovers boots and I just love them. I got my boots the next day . Great service. Highly recommended!
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November 2021 by Alyssa Foster
I have shopped this store many of times over the years and I always leave with the same feeling of, why do I even bother. Except for the fact that they have the largest selection of Birkenstocks, the customer service of what I would suspect was the owner/manager is awful. Unfriendly, unhelpful and basically was lead to shop online to answer my question. I even spoke with another customer while I was there and she too had the same feeling. So from now, I’ll have to have patience and Birkenstock.com will only receive my business. In this day and age where online shopping is fast and convenient you’d think a little more effort in the way of customer service would be put forth and I’m not at all surprised by the reviews of customers with my mutual opinion.
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November 2021 by Sea Slug
Its just the fact that you're arguing and TELLING the customers go to hel this place will never recieve my money and i will tell all my friends to never come here.
