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December 2023 by Lindsay Miller
I would never shop there again.My first and only experience here was buying shoes a week ago for myself and my daughter.I bought my daughter and I tennis shoes for our trip. When I got home she tried them on.. she thought they felt weird on her feet. She put them on, walked out to the driveway, put her bag in the car said they were uncomfortable and we took them off. I told her I would try to exchange them for another pair that were more comfortable for her. (I thought my pair was comfortable for my feet so I kept mine.) I brought hers back to the store with receipt and box the following week and said that I wanted to return them. The woman opened the box and then said arrogantly "Well I'll have to clean these up. I can't sell them like this!" I was in complete shock because my daughter didn't even wear them! They were perfectly clean. I asked her," what are you talking about? My daughter didn't even wear them?" and she pointed to two tiny stones that were in between the crease on the bottom.. more than likely two pieces of gravel from the driveway. I was completely offended. Like she thought we weren't being honest or something?? The tone of voice.. the way she talked to me was completely unprofessional. Then she asked what I wanted to do- and I said that all I wanted to do was exchange them for a different pair of shoes..not return them. I then proceeded to quickly pick out a different pair of shoes for her( at this point I just wanted to get the hell out of the store because I felt so uncomfortable.) It seemed like after I told her I wasn't just trying to return them her attitude changed and then she went to the back to see if they had the size I needed for her. I just picked something quick for her, paid the difference, and then left.I did notice upon checking out that there was a sign about returns on the front desk-that it's over 7 days they don't accept returns.. seems like all they care about is money... not taking care of their customers or being respectful of them. As a business owner myself, frankly it's terrible business practice.It's really disappointing to think that businesses that rely so much on customer service could be so self-serving and inconsiderate. Would not recommend.
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December 2023 by Purple Panda
I found the perfect shoes at a fair price, thank you! Love that clearance section!
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September 2023 by Nathan Hollenbeck
It's a show store what else can I say!
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June 2023 by Amanda Welsh
Always an excellent selection and a decent clearance pricing.
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April 2023 by Todd Moen
They have a nice selection of sandals at times there are a lot of things going on at once in the store.
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December 2022 by Jill Lackore
Do not shop here. Owner is terrible. Extremely rude. Go to Josephs shoes instead. The store is bigger, nicer and the men are helpful.
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December 2022 by Karen Schmidlkofer
Big variety of birkenstocks in store and the owner is very nice to work with. Very satisfied!
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August 2022 by Cire L.
Disappointed in customer service. Did not want to help with shoes and was very short with answering questions.
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December 2021 by Cherigfdir Gehrkeftyf utf
Exceptional customer service and so much to choose from
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May 2021 by Heather E.
I was diehard about getting my whole family new Birkenstock's for this summer. We purposely made the trip from Wausau over to Appleton in search of more variety. This was the first store we checked on Sunday 5/2/21 in the Morning as they were the first ones open. the selection of shoes was beautiful, although a tad over priced. I don't mind spending more however if the service is good. I found several pairs I could easily have gotten, and didn't even get a chance to look for my kids. I inquired with the sales lady about conversion size for my husband (who, let me back up a second neither she nor her coworker greeted us when we entered).....so I asked what I had to get. She snappily said well it depends on if your truly buying for the length or because he has a wide foot. I jokingly replied, I wasn't sure, all I really knew was that he was big enough for him to stick in his mouth. She got this angry salty look on her face, and goes, that doesn't help me....well, I'm sorry, I was trying to be funny and felt my mannerisms and attitude were on point. I left there without making a purchase and more so than any mitigating factor, was the attitude of the employees. I ended up going to Tradehome in Appleton Mall and purchasing 6 pairs of Birkenstocks. I guess apparently Vagabond is not interested in making $600 I even remarked to my friend as I left the store and she agreed the woman was rude to me.
