-
December 2023 by ohishkabibble
Usually a super nice place to shop, and I really like this store when I’m purchasing. But I went to do a return today, and the person doing the return for me treated me like I was lying when I said the shoes I was returning were unworn, except for a little while inside the house to test them out and make sure they fit and were comfortable. The bottom of one shoe was dirty, and I stated they were not worn outside, only indoors for a bit. I said the shoe must’ve been like that when they were purchased, and she told me that’s not possible, because they check all shoes before selling them. Mind you, it’s been snowy and dirtier outside because it’s winter, but I guess their shop floors are sooo clean there’s no chance of shoes getting dirtied when people are testing them out ?. She kept trying to argue it with me, citing that the laces were somehow dirty (probably from lacing up the shoe to try them on properly, they WERE white laces which famously get dirty VERY easily), and I restated again that they were NOT worn except indoors for a bit. I don’t know if she finally believed me or if she was just tired of arguing with me, but I DID finally get my full refund, so I appreciate that. It would just be nice to not be treated like a liar, when I’m being truthful.Also, the condescending, “Just a reminder for next time, shoes need to be returned in sellable condition.” Yes hun, I know that, and that’s why the shoes were only worn indoors for a short time to test them.I might be more thoughtful of my purchases in the future, just in case I get pegged as a liar again when I need to make a simple return.
-
August 2023 by Kate Grams
Great staff and excellent selection! They always have the newest styles!
-
May 2023 by Zeta Bennett
The staff there is so nice and friendly, they're all so helpful as well
-
March 2023 by Nuria of Asgard, Stormcloud
I went to 9 ahoe stores amd couldn't find a single pair I liked and my friend who was taking me places was getting upset because I didn't want to get the pain and boring looking styles they have now. So I went here and I looked around there was one pair I was ok with but I didnt like how the lases were to long like as in there not slip ons. So the person behind the cash register helped me get the right ones. He let me use his tablet to design my very own shoes that looked a lot like my old ones only they have my name on it and everything and it costed me $90 plus free delivery which takes two to three weeks. Plus since I bought it on line they had a sale pay $75 or more online save $20 so I only had to pay $73 other places I look are selling shoes for $200s of dollars but this place helps us a lot and coated cheaper and in my opinion is the only store I'll go to from now on.
-
March 2023 by Scott Robison
My family I were in the vans store tonight not looking for anything in particular just browsing and we walked out with 2 pairs of awesome shoes. I got the authentics and my wife got the glittery white slip ons. The two girls that were working tonight were surprisingly attentive and extremely helpful. So a huge shoutout to Sydney and Brittany. Thanks for your help. Especially Brittany who helped my wife make an online order for her shoes.
-
March 2023 by Jonathan
Awesome customer service
-
March 2023 by Israel Leiva
Awesome customer service
-
October 2022 by Amber Hohner
The woman working was super sweet and easy to talk to. Never got a pair of vans before but she won me over. She gave me a receipt that I meant to look at to do their survey for her but I lost the receipt before I was home. :(
-
September 2022 by Katlyn B
Fun things to look at. Helpful staff, got kind of awkward when I was told about shoes with ladies kissing on them just because I had a rainbow purse lol
-
March 2022 by Ben C
Always a fan of vans! Clean store with friendly people!
-
February 2022 by Gordgar094
Excellent customer service and I couldn't be happier with their selection of clothing, shoes, and skate supplies. Whatever they didn't have in stock the employees offered to make a purchase online and even ship to my house. Definitely coming back soon!
-
February 2022 by Christopher Twohig
Despite a great selection of shoes for the five of us who visited, we left empty-handed. Vans has a ridiculous policy of starting adult-priced shoes at size 3.5, rather than size 6 like the rest of the industry. This family-unfriendly stance made us take our shoe business to another store and another brand. On top of that, the staff was neither knowledgeable nor forthcoming on this pricing discrepancy.
-
January 2022 by Christina K.
I came in today with the intention of buying a brand new pair of shoes for my daughter's birthday but the two young girls behind the counter were so bored with her job they couldn't even help me. Every time I ask them to go check for a size they would go check bring it back set it down and walk away they wouldn't even spend any time having a conversation with me after the third time of me having to go out of my way to find someone to help me I just got up and left. What a disappointment. I'm sure the owner has no idea the young staff he has in there or doing anything but working.
-
December 2021 by Mark King
Good selection of clothes and shoes, very clean and friendly
-
October 2020 by Brandon Ledvina
Shopped there over the weekend. Walked in with my daughter and after walking past a couple employees with no problem and looking at shoes for a short time the mask Nazi came out and told me I had to wear one in the store even though according to Vans website it is not included on any of their covid procedures. With online shopping driving the retail giants into bankruptcy I guess the Vans store in Appleton can turn customers away.
