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November 2023 by Anna H.
Extremely helpful and kind staff! Took off a broken piece for free and scheduled a new appointment for two days after the original to fix the problem. Best all around auto care in my experience!
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October 2022 by Mike M.
I have previously taken my VW Beetle here for service and was pleased with everything. I don't recall a charge for assessment of what was wrong, but if there was one, it was negligible. Recently had a few things going on all at once and made an appointment for them to look at it and the young man told me it was $160 for each issue (4) to find out what was wrong. Not to fix, just to find out what was wrong. He graciously offered to consolidate 2 of the issues together, but it would still be $480 just to look at my car and tell me what needs to be fixed. I'm not sure when they implemented this policy, but it's absolutely ridiculous. I'm disappointed because I vouched for this place and the job they did, even if a little more expensive. Now I guess I'll find a local shop. I hope they change the policy, but if considering a car repair, I would ask first. They did not advertise this cost until I was dropping my car off.
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February 2021 by Austin H.
This is the worst place to take your car to get fixed there mechanics the worst on the planet after spending thousands of dollars only to pull out of the dealership and for it to break down with the same issue. DO NOT RECOMMEND!!! Good coffee though
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August 2019 by Brad Hansen
Jason has dragged me around time and time again over a warranty cancellation. The GM here is never available to talk, and this has been going on for 4 months with no check and the same story over and over again. Do not do business here. Removing a 5 star review from a purchase here because the after service is horrible. Will no longer be buying vehicles or servicing my families vehicles here.
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August 2019 by Joshua Dadday Rothe
these guys are very knowledgeable. they took care of my car told me they wouldnt take it through the car wash because it was too low(which is great!) and fixed my issue. it took longer than it was supposed to but the service manager took care of me. i appreciate it guys!!. im glad all my features work again!
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August 2019 by Andrea Fink
Kara and Kim were amazing!!! In 4 hours I was driving away with a new Volkswagen! Amazing! Thank you ladies!
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July 2018 by Lisa Natrop
Have had my car at Bergstrom VW service for over 2 weeks with mine not running and with no commutation from service dept. Have called multiple times & keep getting told “still testing it, will call you, “ yet receive no phone calls! I called again today stating I needed a different car to go out of town with family and was told†that would cost them moneyâ€. Really! I don't care! You have my new car sitting in shop not working ! Very disappointed with their service !!
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March 2018 by Ray M.
My wife brought her Passat in for a standard oil change. After a day or two no oil was left in her car instead it was all over our garage and her parking spot at work. We found out this has happened to some of our other friends and family as well. Avoid Bergstrom dealers all over apparently. Pretty basic work for an oil change. Disappointing as you would expect excellent work. They did come clean up our garage and fix the problem. Luckily no major damage to her car. Oh and we got a free oil change in which we will not be using!
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September 2017 by June Magnussen
Great customer service and crew at Bergstron VW of Appleton. Recently had some warrantee work done in a timely fashion without a problem. The service department rocks!!!!!
