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March 2024 by Lisa Scott
5-star customer service! In addition to her positive attitude, the associate working Monday night went above and beyond to help me complete a return.
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March 2024 by Nina
This is my first time at Windsor and it wasn't a great experience. My boyfriend and I came across one of the employees by the name of Melany, bad mouthing at the register about other people. Nobody greeted us and when we asked for help they seemed like we were a hassle to work with. (Maybe because I interrupted her gossiping session)A few days later, I wanted to return a dress in perfect condition but the tag was detached. Although 99% of stores have a tagging tool, they seem to be unable to do such a simple task for their customers. As such, the return was declined. Shortly after, we got it re-tagged outside of the store and yet the return still wasn't accepted. The policy states: "We will be glad to offer a refund in the original form of payment with receipt, tags attached and no signs of wear." Although these conditions were met, Melany refused to help us. If re-attaching a tag determines it's wear and tear, why sell it in the first place if that's considered damaged?The policy is ridiculous and for that, I won't be returning.
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January 2024 by Mystical
I usually never post 1 star reviews but… I bought a dress here and when I brought it home, it had a bunch of small rips and small holes. I cannot return it. Waste of money.
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June 2023 by Makayla F
Sophia was absolutely AMAZING ! Her energy and helpfulness were outstanding. She knew exactly what I was looking for and had options that I didn’t even think of. She really knows her stuff. 10000% recommend going to her. You’ll feel like you’re shopping with your best friend !
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May 2023 by Mitchell McCain
I went in with one of my best friends to pick out a dress. Being in a dress shop isn’t the most delightful thing a guy can ever do, but the staff was very nice, the lady who helped my best friend find her dress was so polite and friendly. She made me feel like I wasn’t even out of place. Her name I think was Sofia? 10/10 nicest staff member I’ve met at any clothing store
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May 2023 by Jay Kay
I went into Windsor in fox river mall, and instantly I felt so comfortable. Fia welcomed me, asked me what I was looking for and instantly knew exactly what I was in the market for. She was absolutely amazing! And I can’t wait to see her again on my next trip to the mall!She’s the best!!!
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May 2023 by Maggie S
Sofia is the best! She was so helpful in getting me a dress I needed and was super super nice and accommodating with all of my requests. 10/10 experience!
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May 2023 by Jenna Carpenter
Most of the drsses have snags in them before you even by them. The fabric is low quality, but they are less expensive than other stores.There is always a long line for the fitting rooms any time it's around homecoming and prom time, and it seems like anytime you go there the store is overcrowded.
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April 2023 by katrina mccarty
Anna. Anna. Anna. Everything she suggested I purchased! So wonderful and helpful and kind!!!!!!!! All the staff was so kind- both times I went in. Just thank you. Thank you for your beautiful staff that are helping people look their best!!!!!
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March 2023 by Sarah & Mike Cherovsky
Thanks Sophia! Prom dress shopping in a full store can be overwhelming. Although they were busy, Sophia took the time to help my daughter and give her advice. Her youthfulness is great when working with high school clientele and her customer service was exemplary. Windsor offers dresses at affordable prices making it possible for all girls to look fabulous. Great selection. Love the online features as well!
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March 2023 by Jennifer Feudner
Very reasonable prices. All items necessary for a formal occasion can be found here! Caroline was super helpful and made great casual conversation with our daughter. She helped our daughter feel confident in her selections. This is so much better than online dress/accessory shopping. :)
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March 2023 by Laurynn List
I’m the type of person that sits on the sidelines and helps my friends pick out their clothes and whatnot. We were at Windsor to find me a prom dress and I was extremely nervous. Sofia Garcia immediately swooped in and saved the day. She helped me find 6 beautiful dresses and checked in throughout the entire time I was there to help me make a decision. She had the entire fitting room hyping me up and offering input to help me make a decision. I ended up buying both dresses, but I couldn’t have done it without Sofia. I will definitely be coming back :)
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March 2023 by evalyne dunn
Sofia Garcia was the absolute best! I went with my best friend to help her pick out her prom dress and right off the bat Sofia was helping us decide what looked good and was handing her options. Not only that but she was completely honest about things that would look good on her and things that wouldn’t. She wasn’t just doing that with us, she was treating everyone the exact same and it was phenomenal to see. Sofia was the most sweet and honest person and she knew what she was doing! She was amazing!
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December 2022 by Cassidy Kennedy
Sophia Garcia is the BEST! She helped me so much when I was in need of finding the perfect bralette to wear under my NYE shirt! She spent time with me to match up different options to go with my shirt and she had a very friendly and upbeat personality! I was SO happy I got to work with her at Windsor and she is AMAZING at her job! I would recommend anyone to go to her for help at Windsor!Thank you!
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December 2022 by Lucy Leon
I absolutely love Windsor! Always find cute things there but what made me really love it was the staff that was not only helpful, but very sweet! Jada is the sweetest!! I will be returning more often.
