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January 2024 by Mark Gruette
I ordered a hard to find kayak accessory and before shipping they contacted me to be sure it would fit my kayak. I am very happy with my purchase and the customer support
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January 2024 by Debra Federico
Helpful! The sales personwent over and above expectations. Truly made my Christmas a spectacular success. Thank you Coontail!
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September 2023 by Soo Jong
We were in the area and needed to buy a kayak paddle as a present. Jason, the sales person, was knowledgeable, friendly and helpful. Definitely would recommend for any active sports needs.
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August 2023 by Deborah Becher
I was at Coontail this week and cannot say enough about the AWESOME assistance I received from Matt! He and his associate were so knowledgeable and helpful! I will definitely return for more shopping!
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August 2023 by JP K
We rented a Hobie Outback for a couple of days. It was an incredible product but what made the the experience even better were the friendly and knowledgeable staff at Coontail. Highly recommend this business for all your outdoor adventures!
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August 2023 by Tom Culhane
Great selection, location(s) service and even some great deals to be had when in the Northwoods. I have always been very happy with my purchases at Coontail, and find that they often have a better selection than many of the big-box sporting goods/apparel stores in the Chicagoland area.
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July 2023 by Elaine Wendt
Love the variety of company products. Nice quality items. The summer sale was wonderful and I was able to find two items. Friendly staff too❤️
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July 2023 by Rose Birk (Erickson)
Great experience with Coontail. Customer service and rental of a kayak. All very seamless and easy. Bike shop guy was very helpful as well picking out a new bike helmet and offered some great information. Thanks Coontail. We will be back!
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July 2023 by Daniel Dillon
We "discovered" Coontail about five years ago when we started coming to the Northern Highland American Legion Forest to go camping and bike the trails. To be honest, we didn't go to the stores primarily because we weren't in the market for new bikes and we had our equipment tuned up closer to home. We assumed Coontail would jack up the prices simply because they could.In 2021, we decided to replace my wife's five year old ebike and I started looking for a specific Mint Green Specialized Como 4. After checking the entire state for that bike, we found one at Coontail in Boulder Junction. It was literally the only one in Wisconsin and we found it while we were up camping at Firefly. I did my due diligence, checked prices at other places and found that the bike was the same price at Coontail as anywhere else so we drove there bought it before someone else found it.Rich and the other staff at the store were spectacular. Super helpful and they took time to walk my wife through the operation of the bike.Since that experience, we've been back to get have our bikes tuned up a couple times and last week, my wife upgraded her bike to a new Como with belt drive.I knew my almost five year old bike was showing signs of age but after getting it tuned last week, my bike is riding like new. I'm not sure who did the actual work on the bike but they did an awesome job.The charge was about $100. I'm used to paying around $75 in Green Bay or Appleton but the extra $25 I paid at Coontail was absolutely worth it.I would definitely recommend Coontail.
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July 2023 by Jennifer Wender
My first visit to the Arbor Vitae store and I love it!!! Great selection of clothes and outdoor recreation. The owners son was present and was exceptionally helpful and knowledgeable. I will be back and will recommend for sure
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June 2023 by Michael Robarge
Jason and Stephen were great in helping me choose my kayaks and trailer. They are both very knowledgeable and patient. Jason helped me choose paddles and pfd after explaining the differences. I felt very comfortable asking any questions I had about the gear and how to use it. I highly recommend Coontail.
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June 2023 by Bob Lepper
Last week we purchased two Hobie Lynx kayaks. We could not be happier with our experience with Coontail. Justin and Steve took the time to fully demonstrate everything and answer all of our questions. We will continue to be loyal customers.Bob & Joyce Lepper
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May 2023 by Susan Rather
Stopped in to look at the Hobie Eclipse. Steven was very helpful and we ended up buying it. He thoroughly oriented us to the craft and helped us load in on the roof rack of our car. Knowledgeable and friendly!
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May 2023 by Bob Callaway
Incredibly happy with my purchase.Staff was extremely helpful and knowledgeable, awesome communication throughout the custom ordering process.First 2 outings were breathtaking, with close encounters with swans, loons, ospreys, and eagles. Left Vilas County exhausted but with a happy heart.The canoe exceeded expectations and will be a perfect boat for future adventures.
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April 2023 by Louise Caroselli
I called Tues evening and asked for help getting me a gift certificate. This would mean staying open 15 minutes after closing. It was the only time I could make it. The gentleman stayed late and accomodated me graciously. Thank you so much for your fantastic customer service! I appreciate your help!
