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December 2023 by Thomas Crepeau
As an OTR truck driver from Michigan, Ashley furniture required me to unload their freight by hand at the customer. They ought to be sued for personal injury!
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August 2023 by Chris M.
We do not recommend ordering anything from Ashley online! We ordered two items ahead of time to be there in our new home but then realized the color didn't look right in our house and ordered a full size bed instead of a queen size. When we realized, we quickly referenced our email to cancel the order and was told to call a number ending in 3393. We followed all the prompts and was told our cancellation request was initiated and would take 3-5 days to cancel the order! We ordered august 25 and it was sent august 28... we called august 29th toCancel. Then told when we called on august 30, that the cancellation request wasn't even initiated like we were told on the 29th. In order to attempt to alleviate the additional work and headache on both ends,(customer and business) we reached out to cancel BEFORE the item was shipped. Unfortunately Ashley's terrible process of submitting for a cancellation request of 3-5 days caused further headache. The charges were made the same day the items were sent out for delivery. We called and emailed numerous times this week with multiple representatives, who, unfortunately, are severely under trained, and do not understand what you are requesting initially. We were on 3 different phone calls today for a total of 2.5 hours. One of those calls, the rep for online customer service transferred us to the local Ashley store and because they are two different entities, the local store couldn't help us because the order was placed online! We could have easily dropped off the delivered items to the local Ashley store and they could have picked up from there, but not allowed per online Ashley store because their return policies are different?!!! What?!!! You are the same entity are you not? Why would you have different policies, shouldn't you want to streamline your business model and implement sound, proven policies for a business that runs like a well oiled machine?You should allow customers to return items at local Ashley locations, instead of having to have an item return initiated, pickup scheduled, further shipping delays, and receipt of the item to get a refund. 10 days to process a refund of any sort is absolutely ridiculous for any business.
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August 2023 by Mark K.
Stay far away. Awful customer service no accountability, cheap furniture go elsewhere.
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July 2023 by Simran Virk
Unloaded fast, went there at 8 pm with flatbed.
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July 2023 by Jill V.
Ashley Furniture is HORRIBLE... online customer service is pathetic. The merchandise was missing parts and the phone rep argued with me then finally agreed to sent parts. The next day i get an email that they were mistaken, that the parts are not included! So they want to offer me a 10% discount to make up for the misinformation, WTF! They want me to spend more money and shop some more. Nothing but insulting. The assembly instructions clearly show all parts needed. It has been a battle trying to get them to do the right thing which they refuse. I emailed the CEO and he will not respond. I told them to pick up their junk but now they want to send a technician to inspect... again WTF!e I am a month into dealing with this. Still no resolution. The CEO Todd Wanek has failed to respond to my requests to speak with him. I have been dealing with Chris Heintz | LCC Supervisor. He has promised to send the missing parts. He sent incorrect parts wrapped in foil in a used sandwich baggie. Literally GROSS!! He promised a full credit for the bed due to all the trouble. Has not happened. On the contrary there are now erroneous unauthorized charges showing up on my account. Also pillows were delivered in ripped up black garbage bags. Absolutely pathetic. I have had to cancel the card being charged as a result of Ashley placing unauthorized charges on the account. Then Renee Brown (supposedly superior to Chris Heintz) contacted me. She has assured she will send me the correct parts and will make sure all charges are removed. She promises to email me copies of credits that have been issued. Instead she emails me the parts list and incomplete credit info. The online team has emailed me info on supposed credits that have been issued but the credits have yet to be applied. They simply are blowing smoke up everybody's ass. Nobody at Ashley knows how to do their job. Starting to seem that i will need to involve my attorney. BUYER BEWARE!!
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May 2023 by Patrick K
Hires horrible drivers. Just had one doing 65mph for the last 30 miles tailgating me then nearly take my front bumper off when he cut me off. Pulling a Wilson trailer. 4/29 I5 NB MM 592 1243PM. Check the eld GPS
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January 2023 by Amanda S.
I will NEVER purchase anything from Ashley Furniture. Dresser drawers don't close properly, some are entirely crooked! One drawer was busted on the inside. The night stand drawer came completely apart due to the inside rail not being put together properly. Our dining room table is gashed and messed up on one corner. The inside of our server is warped from screws not being put in correctly. Our ottoman was too large and they would not exchange it. No return policy. I have called them several times over the last month and a service tech has still not been assigned to my issues. They are so busy fixing their junky furniture. This company does not stand behind their products and they're getting away from it! Buyer beware!!!!!!
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December 2022 by rosanne c.
Ashley furniture quality is terrible, screws don't match up, furniture's not level on the floor and wobbles. Customer service is straight from the ghetto with zero help or concern. Their delivery service ruined my home, leaving deep gouge scratches on the floors and walls trying to get furniture up the steps. Do yourself a favor and read all the previous reviews. Then shop somewhere else to save yourself of unnecessary headaches that will not ever get resolved.
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December 2022 by Justin H.
Can't give a review as I ordered in November and it is now Christmas Eve.....still no package. They refuse to post this so look them up on Yelp and all the other places. This review will be cross posted on multiple sites that they can not stop or control. They obviously are not handling this very well. Not good on the company. This will be posted and this will get out.....just at the very minimum at least attempt to address this. Not asking them to rebuild the wheel or make a huge ordeal over sheets. But, your actions have spoken..
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November 2022 by Kathy H.
Bed sat was delivered on the receipt it stated thAt it would be delivered and set up ..They dropped the boxes and left . If we would have know we would have saved the delivery fee and brought it home ourselves. Poor trading .
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October 2022 by Balwant Singh Sidhu
got pickup from this warehouse & i reached early but i slept there for whole night.They have parkings & washrooms for drivers and they told me perfect time how much it,s gonna take.
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September 2022 by Harpreet Sidhu
Truck load is ready but for paperwork I m waiting for more than 2 hours.Management should ponder over $$$
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August 2022 by Manda C.
Wasted an entire afternoon waiting on a delivery that was supposed to happen today between 12-3. When I finally got to speak to someone around 4:30, after lots of time on hold & numerous attempts-I was told that the driver had cancelled all of his routes today & I would have to reschedule. After calling a second number & finally getting someone different on the phone, I was told that there had been a glitch in their system & that my items wouldn't even be in the Ashley warehouse until Sept 6th. Seriously Ashley Homestore???? I am confident that no one cares-but I will never shop here again.
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August 2022 by Ramona K.
This review is regarding Ashley furniture in Morrow Georgia, on Mount Zion Boulevard. I only gave them a one because I had to. My friend bought A bedroom suit that was over $6000. It was very poor quality and she had them come back to get it. She kept the mattress and box springs, which they still charged her $3000. $3000! For a mattress and box springs! Twice the mattress has sank in the middle, Within just a few weeks. Mind you, my friend only weighs 105 pounds. They sent someone out to assess the situation, and agreed that the mattresses needed to be replaced. The last time, I went with her to the store because no one ever answers the telephone. Jeremy was the manager on duty that day, and Antwan was the mattress specialist that assisted us in picking out another mattress. They refuse to let her have a cheaper mattress, but said that she could choose one of equal or greater value. Then when she chose the one that she wanted, it was $600 more than the one that she was having to replace. We were then told that she would have to pay the $600 difference. I felt like this was totally unfair, because of all the issues she hadn't had before. So, after much discussion, she went ahead and paid the extra $600. When they came out yesterday to deliver the mattress, it was the wrong one. While the delivery person was there, he had propped up the mattress against her dresser which slipped and broke an antique music box that had belong to her mother. Again my friend tried to call the store To speak with someone, The managers actually hung up on my friend. So, Now she is stuck with this sunken mattress, and no one is willing to rectify the situation. Trying to get in touch with their customer service at corporate office is relatively impossible. No one ever answers the telephone there. Ashley furniture sells over priced, poor quality products, and customer service is less than satisfactory. And that is an understatement.I highly suggest that you do not deal with Ashley furniture.
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August 2022 by Harman Aujla
Very Fast Unloading,People are very polite and friendly,Take Washington st From Main st (US95),Washroom available on site, No Overnight parking…..
