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November 2023 by Katie Hamen
Lane was extremely helpful and made the process go smoothly. 5 outta 5 ⭐️
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October 2023 by Dana Gurske
Do not recommend. They had our truck for over 2 months. Replaced things without fixing the problem. Things that were replaced really didn’t need to be had they fixed the original issue. They wanted an additional amount of money to fix initial problems. Talked to GM who would not budge on anything told us basically to get lost and didn’t really care if he had our business again.I guess he could careless if the dealership has a decent reputation which we were advised against using by numerous friends. Lesson learned. Don’t waste your time or money with this place.
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September 2023 by Beast
I have been to the Ashland Ford and Chrysler a total of three times and each time was terrible. I’m not one to write reviews no matter good or bad but could not refrain from writing this one to inform people of this place and its terrible service.The customer service is extremely bad and unprofessional.The employees working in the auto shop especially are extremely rude and unhelpful.I went to get some work done and explained what was wrong with my vehicle. I ended up being charged for a reading on my vehicle when I did not need a reading on my vehicle which I made sure to tell them when i dropped the car off yet they did one anyway. I was blamed and told that I did in fact ask for a reading, and that “there mechanics need to get paid for the work they do.” They over charge for the readings on vehicles in the first place when you can go to other places and get them done for free and it seems like they take advantage of people that don’t know this or know much about vehicles. You have to remember those dealership auto shops are the money makers for these businesses most times. I ended up getting a refund on the reading but there actions made it very clear that they were mad and annoyed with me and it made me feel very uncomfortable therefore I will never be returning to this place for any reason not to mention this was my last visit to this place not even my first time which was also a terrible experience.If 0 stars was an option that’s what I would’ve given because they don’t even deserve the 1 star rating. I feel that they forget it’s the customers that make them able to have a business in the first place and customers are the main source of any business being able to continue to run efficiently. Please start treating your customers with more respect, integrity and patients.
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September 2023 by Steven Marefka
Ordered truck over a year ago never received my accessories.Went back to get them they ordered the wrong parts.Also 200 mi on new Ranger heavy smell of coolant/antifreeze.Told me smell of new parts would have to schedule an appointment. Bad move wish didn't go there ?
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September 2023 by Jeff King
PRESTON made the car buying process super easy for me. Under unique circumstances, he was able to make it happen without any hiccups. A new car came in, one I had been searching for FOREVER. They had it priced right so I called and Preston was able to reserve it for me with a down payment right over the phone. Later that day I went in to test drive and ended up buying it.... Couldn't have gotten anymore hassle free for me. I'll be recommending Ashland Ford and Preston from now on.
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September 2023 by Nicholas Niemi
The team at Ashland Ford Chrysler was wonderful to work with. They answered all of our questions thoroughly and were professional and courteous. We were offered fair value on our trade in and they priced competitively with other dealers. They even let our two dogs join us in the office for the entire visit and brought them water! Hands down the best vehicle buying experience I’ve had.
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September 2023 by Brian Trettin
Exceptional communication!This crew is very thorough and they work hard to finish projects in a timely manner. They go above and beyond and they care about their customers.
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July 2023 by C Gordon
Avoid at all costs! We test drove a car, actively interested. We noticed an oil leak. Told them we were interested and worried about them selling it while we waited for them to have it looked at to tell us why it was leaking oil. Got preapproved for a loan, waited 5 hours the next day for them to have it looked at and get back to us. Took off work early to go there and wait only to find they had sold it out from under us before they let us take it on a second test drive. Does not value people, their time, or their money.
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July 2023 by D T.
Called service to ask if they could handle the recall on my Promaster van. They said yes and scheduled me two weeks out. I got a call on my way to the dealership that day and was told they didn't work on recalls. It appears that they don't know what kind of services they offer!
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July 2023 by Cris G.
Test drove a car, got a price slip. They would not stay open late for my husband to get off work. Waited 5 hours the next morning for them to let us know why it was leaking oil. Decided to get off work early to go there and just wait only to have them sell it out from under us. Does not value customers as people at all. Avoid at all costs. There were some shocked faces on some of the employees that they would do that to us. They owe us lost wages as far as I'm concerned.
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July 2023 by Drew Emmert
Awesome experience overall! Korey was a huge help and helped make my truck buying experience seamless! A top notch crew and dealership!
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June 2023 by Ray Sizm
They love to spray paint the rust and carpet on your vehicle, DO NOT let them work on your vehicle!!!
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May 2023 by peter blomquist
My salesman Eyan was super helpful and went the extra mile to make sure my financing and insurance issues were handled quickly so I could drive off in my like new Ford Fusion. ??
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April 2023 by Joe Tetting
Ashland Ford. What can I say. Well there service department is a joke. I had my 2016 Chrysler 200 in last July for some pretty major repairs to the front end and the rear end which was the main reason for the visit. The rear tires we’re wearing out on the inside of the tires. Had the work done and in September of 2022 replaced the rear tires for the winter. Thought all was good after that. Now comes March of 2023 new tires worn out on the inside again 20,000 mile we were able to get out of a 50,000 mile tire. Take it back talk to Ryan come to find out it will be another $960.00 for the repairs. For what I feel is something they should have found the first time. Talk to Ryan again hoping to come to an agreement. I offered to pay half the bill even though it was nothing we did “I will have to talk to the general manager and get back to you” phone call came and I was told that they will absolutely not go have on the bill. So I will no longer or ever shop there for a vehicle or services and will not recommend any one to go there.
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April 2023 by Carolyn Christoferson
Kory, Cody and all the staff was amazing and accommodating to my families needs. We bought a beautiful vehicle at a great price!