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February 2024 by Myles
Danny did a great job with our car purchase. Helpful and friendly. Easy to work with.
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February 2024 by Juergen Butt
First experience here with my 2023 Corolla to get an oil change and rotation Dylan in service was very helpful and knowledgeable! Hopefully the good experiences will continue!
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December 2023 by Jenna Kettner
Came to Marthaler Toyota to purchase my first car. Was met with a kind and genuine team that made my experience an A+! I specifically worked with Tyler, and would highly recommend. He made my first experience at a dealership smooth and easy!
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November 2023 by Will Bomier
We recently bought a 2024 Toyota Corolla and everything about our experience was excellent. We had a limited amount of time to get our purchase done and Tyler and the rest of the crew went out of the way to work with us in the most efficient and effortlessly way possible. They answered all my questions.They took extra time to go through the car with us to make sure we understood how all the technology worked and to make sure we were 100% satisfied.
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November 2023 by Shawn Mack
Well I gave there repair dept 2. Chances to do right by me I brought my Rav 4 in for a full inspection and didn't get it and was charged twice what I was quoted. Then I complained because if you didn't do the inspection like I'd asked why am I getting charged double what you quoted me? Ok so the said bring it back in we will do the inspection ok I said no offer if a refund or anything just we will do an inspection like we should have. So I bring it in and they inspect it. I order parts and go to repair what they said need to be repaired shocks and sway bar links well sway bar links were not bad at all shocks were but I find a broken coil spring in the rear of the vehicle there certified technician has looked at twice???? Htf do you miss that when I plainly stated I heard a clue king type noise I. My suspension. I could have gotten in a major accident and hurt many people due to them missing this and myself and child. DO NOT BRING YOUR vehicle here for maintenance go anywhere else I have them 2 chances to do right y me and they messed it up 2 times just lost alot of business from my family and our friends that drive toyotas. GO ANYWHERE ELSE. This is not a reliable service shop hands down they Do not deserve to be working on vehicles
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October 2023 by Linda Carlson
I picked up my new vehicle one month ago. The customer service with sales is extremely not good. The sales person never kept me informed on my new car once it was ordered. I had to call her every 10 days to a couple of weeks to ask for an update on my vehicle and when it would be at the dealership. For the past month I have been trying to figure out if my new car has an issue with it or if it is a road problem. Again she fails on communication. Very poor on getting back to me so I can get this issue resolved and move on. I do like my new vehicle but very disappointed with her in trying to help me get this figured out.
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August 2023 by Kasey Mynatt
I had been searching the entire country for this specific truck and finally found it here. After speaking with Katherine, my wife and I decided to fly up and purchase it. We live in east Tennessee. After the flight and a 3 hour drive we arrive and learn the truck was owned by the sales manager and that he had done some aftermarket mods to it. I asked Katherine for a list of the mods and never got them. Asked her again after we got home and still nothing. I then used the dealership email to reach out to Adam, the former owner....no response. A simple request ignored 3 times. I also had to wait over a month to get the title as we paid cash. When talking to them i was told to just drive the truck with expired tags as it wasn't a big deal. Each call I made was met with a let me call you back response and I never received a call back. I would wait three days and call back. Overall had a great pre-sale experience but was completely ignored after the sale.
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July 2023 by Ran Lan
Liked the car I purchased and no issues with it so far but received poor customer service during the process. Many promises made that were not kept and just overall lack of communication from salespeople. Just hoping no issues happen with the car. I will be back to update the review if issues occur
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June 2023 by Diana Rickert
I just bought a new vehicle and had such a great experience working with Amanda! She let me know the status of the vehicle along the way, since it was not at the dealership yet. When I arrived at the dealership to pick it up, she was easy to work with and honest about the process, which made the buying experience way more pleasant than anticipated. Eric, the general sales manager, was fair and worked with us respectfully on the trade-in of my vehicle. Jeff, in the finance area, was direct and not pushy, which we appreciated. I had lots of questions, and he answered them all thoroughly. All in all, it was a good experience.
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June 2023 by gacha life d
We worked with James Lyn in the trade of our old car and the purchase of a new one. James was patient, considerate and accommodating. He (and other staff at Marthaler) made the car buying experience easy and enjoyable!
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May 2023 by Melissa Young
Danny Bennett at Marthaler was so helpful and great to work with! He helped me get my dream vehicle. So glad I came over to Ashland to buy my new car!
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April 2023 by Kristi Brilla
Highly recommend Marthaler Toyota. We just purchased our second vehicle from Danny. Excellent, friendly, honest service. Fantastic to deal with. We will be back for all of our future vehicle purchases!!
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April 2023 by Jamie Rae
Ive been working with Brandon Neveaux for a couple years now, and he’s always been upbeat, friendly and helpful. I enjoy the interesting conversations we manage to have in the middle of a car dealership. Brandon Neveaux makes the vehicle buying process much more palatable, and I’m grateful for that!
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April 2023 by Madison Smart
Brandon Neveaux was a great help with buying my first car! His communication about making sure I had everything I needed was amazing, as well as making sure this car was right for me. Thank you Marthaler Ashland and Brandon!
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March 2023 by Rebecca Thibodo
This was the most fabulous car buying experience we have ever had. The salesman, Danny, delivered exemplary customer service! He was personable, polite, and respectful. The entire dealership was fair and honest in their dealings. It was worth the 2 hour drive! We definitely will return next time we are in the market for another Toyota!