Verizon Authorized Retailer in Ashland, WI, Victra, is dedicated to providing the best possible experience for its customers. The store's knowledgeable and committed consultants and managers offer a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The mission is to connect technology to life in a trustworthy, fun, and profitable way. Customers have praised the excellent customer service, with staff being flexible and resolving various challenges. One customer had an issue with the credit for traded-in phones, but the staff worked hard to get it resolved. Another customer had a great experience with Mariah, who was described as awesome, extremely knowledgeable, and accommodating, even while juggling multiple customers. Anastasia was also praised for her helpfulness and for providing the best deals.
I went into the store very upset with the service I received through the Verizon Customer Service phone number, and my loss of cell service because of it!! Isabella greeted me kindly and I replied “I am upset and I will do my best to be nice”. She immediately apologized (for their error) and assured me she... read full comment
August 2025
Excellent customer service. They listened and were flexible in how the various challenges to move to a new device were resolved.
July 2025
Candice was very helpful and pleasant,thank you , your very fortunate to such trained staff.
