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October 2025 by Vicki Hanson
I went into the store very upset with the service I received through the Verizon Customer Service phone number, and my loss of cell service because of it!!
Isabella greeted me kindly and I replied “I am upset and I will do my best to be nice”.
She immediately apologized (for their error) and assured me she would make it right, and I believed her and immediately my frustration diminished.
I was there quite awhile, as she went through many steps and red tape. She was the absolute kindest representative I have met in the mobile phone business. She went above and beyond any of my expectations, and I can’t even begin to express my gratitude!
Thank you Isabella ☺️
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October 2025 by Shelly W
Patient and helpful staff
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October 2025 by Brooke Gabris
Bait and switch! Salespersons David and Shelby started by explaining new phones and plans which was great. But once we ordered phones the prices changed, add on fees then got disclosed, and the pay ZERO per month for a third line option Shelby suggested has become a monthly cost. Finally we were assured that everything on our Android S21's would ALL transfer to the new iphones...NOT TRUE...lost data, lost apps, lost play lists etc. I had made numerous trips into their stor3 to work out the problems. They have not been returning calls to clear up their mistakes.
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August 2025 by Joel Mastel
Excellent customer service. They listened and were flexible in how the various challenges to move to a new device were resolved.
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August 2025 by Jeff Gendron
Vet helpful, all went well.
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July 2025 by Craig Sorvald
Candice was very helpful and pleasant,thank you , your very fortunate to such trained staff.
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July 2025 by Gwen Staedter
David the manager is awesome. He handled everything with the best customer service possible.
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June 2025 by Dave Fulweber
Everything went great except getting the credit for two of the phones traded in. However he worked very hard to get this resolved and committed to contacting us when it is. He was very helpful!
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June 2025 by Stephen Koenig
Fast courteous service
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June 2025 by Gerald “Homer MakGill” Williams
Mariah was so Awesome. We went in for an upgrade on one phone and ended up getting a family plan and 3 new devices. She is a great example of how customer service should be and she was extremely knowledgeable and accommodating. So glad we stopped in.
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May 2025 by Molly Wilson
Mariah G was so very helpful and was able to juggle all 8 customers at one time without making any one of us feel neglected or ignored! She not only singlehandedly addressed each one of our exclusive issues, she also trained a colleague on another line in a separate location. This girl needs a promotion NOW...either that a raise! Thanks Mariah, you gained Verizon a lifelong customer!
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March 2025 by Sharon Kretzschmar
Matt at Verizon was such a big help!
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December 2024 by Ronda Simonson
Sean did a fabulous job, very patient, kind, and knowledgeable. Very nice experience
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December 2024 by Patty Olby
Stopped in twice to return an item ordered by the Duluth store. Instead of explaining that I could not return at that store he looked for my order in their system and said if he couldn’t see the order I couldn’t return it. He called someone and I could hear him say “She has a paper receipt and it says Verizon. “ and asked me a few times if I purchased it from Verizon. He made me feel like I was trying to swindle them by returning something that I didn’t purchase from them. Just an FYI not all Verizon stores talk to each other. If he explained this first instead of repeatedly saying if he can’t find the order I cant return it. I will never again go to this store after they made me feel like I was trying to rip them off. I left in tears.
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August 2024 by Kristy Morse
Anastasia has helped my finace and I on multiple occasions. She is always friendly and knowledgeable!
