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March 2024 by Mindy L.
The only reason I'm ok with 1 star is I love Kirkland's Merchandise , however a couple members of the staff definitely need to go ! I placed an online order to pickup in store , when I stopped at about an hour before closing on a Sat night it didn't look like anyone was at the store. As far as customers I was the only vehicle that pulled up next to the door., the first thing I could see was 2 to 3 employees sitting in the chairs talking one of them she was a young girl maybe early 20s she looked like an indigenous person was all sprawled out leaning back just about laying down in a chair facing the parking lot! I could not believe what I was seeing when I walked in I said hello hello to everyone not one person said hello to me or made eye contact with me they just kept on talking! There was one employee vacuuming. She had a look on her face because the others were sitting down talking and not doing anything. I had said to all of them I'm picking up an online order. I walked over to the desk and stood there for a minute and a half, without anybody even acknowledging me.! Finally two of them that were sitting down, walked over to the desk and started to look for my order. I had to step away to use the restroom when I came back, somebody had placed my order on the floor in front of the checkout desk I couldn't believe that was even happening. Someone else could've grabbed it and took it.! When I came back to the desk, nobody even told me that was my order I almost stepped on it when I approached the desk and I looked in the bag and I said oh I guess this is my order huh? And somebody said yes , she proceeded to give me my other order over-the-counter and I asked her if she could wrap up again a bunny that was laying on the floor in my bag with the whole top portion of his body and his ears exposed that were I'm surprised, not broken already because they had not bothered to make sure everything was wrapped up like it should be! You need to start over with your employees in the store. There's only one to two decent ones that I've encountered here. I would rather travel 30 minutes and go down to Appleton and get the service. I need then travel 10 minutes across town and deal with this ridiculousness!
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December 2023 by Courtney Kern
Love everything at Kirkland’s!
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July 2022 by Shelly Zander
Have always loved browsing Kirklands in store items, and have made purchases over the years. Yesterday I was greeted by a friendly clerk who told me it was a good day to shop. All outdoor items were 40% off and all others were 20% off. I found a front door mat I liked and she checked me out. I asked why the mat was only 20% off. She proceeded to tell me it was meant for indoors. I told her i had never seen a mat like that for in doors, plus it said "welcome " on it. Today i read a small label on the back that said "use outdoors only". Also, when I checked out and took my card out of the reader after the transaction, she said it hadn't gone through. So I put my card in again and it was declined for duplicate use. She explained that I must have just used the card somewhere else. I replied yes, i just used it here. She asked me if i wanted to try a different card. I said no. She said oh wait, we can try it on a different register., which we did. Now I'm wondering if I was charged twice. Seemed suspicious.
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May 2022 by Randi Stir
They have ok things in there. They have nice big vary pictures that i don't see any one else has. The furniture, and the others things it could be better.
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January 2022 by Daniel Junio
Good store. Purchases a few items.
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January 2022 by JD Mutchie
This store is smalker than most of the Kirklands
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December 2021 by sylvia schmidt
I found the perfect lamp for my den.
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December 2021 by David Farrell
Nice variety of seasonal items.
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November 2021 by Nancy Larsen
My girlfriend and I took a ride, a 100 mile ride, our first stop Kirkland's. We walk in one of the girls behind the counter came and greeted us; I'm sorry we don't open until 10:00am and we're not fully staffed. My girlfriend asked what time is it? I look at my watch and said it's 9:56. We left and didn't go back, potential sale vs 4 minutes...you decide.
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October 2021 by Len Socha
Wife loves it here.
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September 2021 by Emily Giebink
Everyone here is always so kind even when I have a rambunctious toddler helping me shop. ? Thankful always for their help in decorating for every season.
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January 2021 by Stephanie Makosky
Never come out empty handed. Find things I didn't even know I needed.
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January 2021 by Suzanne Atkins
It's appears that there is more room to roam in the store. Possibly because of the social distancing? Still the amazing beautiful finds and sometimes great deals.
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December 2020 by C. A-R
I love Kirkland decor but it is high price for quality. Most furniture especially is cheaply made. I ordered a piece online and luckily I asked to inspect it before I left the store. The back looked like someone took a boot to it. I did purchase it but made them reduce price considerably. I'm glad I did check it and suggest everyone do that.
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June 2020 by James Cwiak
Couldn't find what I was looking for, so the person working their gave me another idea, which I like better then mine, I want to thank her so much, will return again.
