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February 2025 by Jorian Freiseis
The installation and service have been good so for. The staff especially Kasey was extremely helpful and a pleasure to talk to
The price could be a little better.
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January 2025 by Mackenzie Johnson
As a new customer I am satisfied with the prompt service and excellent support from the office. Thank you.
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January 2025 by Norman Pratt
Great speeds
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December 2024 by binskihops
If you are an existing customer check your bill and compare it to what they are offering online. We have been paying $35 extra a month for worse Internet. They never notified us that there were new plans available and our was obsolete.
We are on an old plan for 300mbps and are paying $115 a month and the closest new plan to what we had is 500mbps for $80 a month. These plans have probably been available for a year and they offered us $20 credit towards our bill for 6 months. Now that they're is a different option for internet I think it's time to leave Baldwin.
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November 2024 by Dalton Jones
Cut the internet on me after making 5 years of payments due to a payment that didn’t go through. I had to do my masters homework at a Starbucks because of them. Only reason I still have them is because they are a monopoly for rural internet. Otherwise I’d say choose anyone else.
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October 2024 by Jason Fitzgerald
It took some time to get new fiber ran to our house but once ready the installation/set up was great. A month in with 500mbps plan and we couldn’t be happier with the upgraded internet.
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September 2024 by Austen Hakes
Poor customer service. WiFi goes out and takes more than 24 hours to get it fixed.
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August 2024 by Benjamin Johnson
This company is fine, but their service is mediocre at best.
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August 2024 by Theodore Bhagyam
Happy with the service and happy with the customer service. Upgraded to the 8Gb plan (10Gb link speed), I ran fiber through my house, and my fastest NIC is 2.5Gb. Here are the results. Will probably upgrade NIC and drop a SFP+ module in it, see if I can't get the full 8Gb.
EDIT AFTER OWNER RESPONSE:
Added 10Gb SFP+ card into my computer, and the new speeds are 8.17 down and 7.78 up.
As advertised, no problems at all.
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July 2024 by Gift Give
Great service from Baldwin Lightstream. Kasey Lindstrom ‘s the best customer service representative.I love the internet from lightstream.
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July 2024 by Jeffrey Schwab
A week ago our fiber internet was out. I called BLS and they had a truck out the next day. They found out our fiber had been cut several times by gophers. They had multiple trucks out here and 6 to 7 men working on the problem. They finished up at 11:00 on a Friday night. You do not get that kind of service from one of the National providers. Thank you BLS!
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June 2024 by Gary Simacek
My personal router quit working. BTI was very helpful in getting me a replacement in a timely manner. Very courteous and professional.
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June 2024 by Andrew Cook
Have to call them once a year or more because I am paying for 500mbps+ and normally get 25mbps and constantly dropping connection.
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June 2024 by Sarah B
Great customer service. Chad is 5 star smart and handsome 😜
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May 2024 by Groovy Goat
I have had Baldwin Internet service for over 20 years now. Seems to always work, especially once it was switched over to the fiber service. Customer service has always been helpful with my questions.
