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October 2023 by Ronald P.
Absolute scammers, stay away at all costs! They picked up my car 2 miles from their shop and charged $481 just to take my car back, zero repairs. a $40 fuel fee Admin fees, etc. Was quoted $1489 for them to change my PCV valve. Even worse, l calles at 9 am so l could pay the tow bill giving my trusted mechanic ability to take it. Said l couldnt pay over the phone, they would text me a link. 3 hours later, l call back and they said sorry yes we do have the right number, it will be sent soon. Another 4 HOURS, and nothing! As if they hilding my vehicle hostage! I didnt even complain about the cost, just wanted my car back! Finally l told my mechanic to meet me at the location before they close and l will pay in person so he can take the car. BTW, my vehicle will be repaired for $440, parts and labor. Bills towing quoted me at $1489! I feel sorry for the next guy breaks down on the interstate, and calls this place, truly! ZERO STARS STAY AWAY.
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June 2023 by Natalie Westerman
They helped me out in a tight spot, despite being confused and taking my car to the wrong location. Super friendly and went out of their way to help me.
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May 2023 by Jacob Keebler
Bad experience via progressive insurance. Not 100% Bill's towing fault
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March 2023 by Lisa K
Office staff is rude and unfriendly, charged me $191 to tell me my fan belt broke and then just left the vehicle, tow truck drivers are dishonest.
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October 2022 by Stephen Drake
Broke down on the highway and got a late night tow in 30 mins. Dropped me off at my hotel. Got me into their AM schedule and back on the road by noon. Mechanic was awesome at showing me what to look for. Great customer service. 10/10
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July 2022 by Camila Villagomez
Where to start with this review…My husband was on a work trip in Wisconsin dells and had some car issues with his alternator. We needed a towing back to the Madison area and called Bills to get service.The person I spoke to was kind and helpful at first but my experience quickly went downhill. They explained the process of picking up, getting a link sent to pay via phone and confirming the arrival of the car.We were quoted an estimate and agreed for the service. We were told that the tow truck would be out to us within 20 minutes. We waited for more than an hour and a half for someone to get there. Every time I would call to get an update, I kept getting told they were on their way and it would be 10 minutes.When the tow truck finally arrived the driver loaded up the car and we explained that the truck was getting dropped off at our home and we would have a mechanic waiting there for their arrival.Not even 20 minutes after the truck was picked up I received a call stating they had not yet received my payment. We paid the invoice right away which was $75 more than what I was quoted by the way.2 hours later and no truck. We called and they said it was dropped of to their shop and they were waiting for another driver to come and get the truck. We were never notified of this, we were told the truck was going straight from point A to point B.We ended up arriving at home and still no truck. I called the the person I spoke to was very rude. I expressed my frustration on it being almost 4 hours later and still no truck when it was about an hour drive. They said they had an emergency come up, which still doesn’t make sense on why my truck was dropped off to their shop.Again they stated my truck would be there in 20 minutes — another hour passes and truck is still not there. When it was finally delivered, they had switched out truck to another tow with another car latched do it. I called and the person I spoke to said “I’m not going to do anything about this.”Long story short, I would not recommend their service. They were very unprofessional, rude and very overpriced for the poor service they provide.
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July 2022 by Kody Sellner
Did an amazing job, towed my car in found issue ordered a altonator and had it fixed all in 1 day and i callled other companies around and they were the cheapesthighly recommend!!!!????Services: Carburetor cleaning
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July 2022 by Ttv Ttv yt
They lag to fix engine problems they say they were going to fix my engine problem in a 1 day and they took over 3 day and I needed my car for work also they kept lying at the time that the car was supposed to be ready.Service: Engine repair
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June 2022 by Nigel Shelton
Couldn't get a flat fix but they wanted know if I needed a tow no I'm looking at the screw in my tire all I need was a plug but no not into Monday which was a Saturday night and I don't stay here
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May 2022 by Jeff Rash
Troy was very friendly and helpful. I brought my minivan in with a suspected leaky tire. They checked it out and determined there was no issue. Sent me on my way no charge. Thanks!
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April 2022 by Donald Williams
Came In Town today with what I'm sure is some sort of slow leak ( lost 10 psi over a 4 hr drive). The tehnician (couldn't catch his name) was very helpful. We couldn't get it repaired because shop was out of the part. Technician offered to change tire from the current to a full spare we had.
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March 2022 by Batman batman
I would not recommend this company to anyone!! I called needing roadside service the guy gave me bout 6 different stores on why he couldn’t come but the last one was the best due to the weather they are unable to come it’s cold out it’s not snowing or anything like that. your a TOWING company weather should not be an factor!!! Joke of a company
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December 2021 by Bryan Velez Quiles
They are expensive $800+ for a less than 15 miles towing and 2 days storage, please!!!!!!
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December 2021 by Darry S Rivera
I use this service and It was a really bad experience. No profesional. High prices. Not helping at all. Very bad communication. They don’t really treat there customers the way we deserve. 0 starts!!!
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December 2021 by Ruben Gonzalez
They told me it was going to be around $250 i pick my car up 2 days later and was iver $700 ??♂️
