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August 2023 by Dan T
I love Skecher's shoes, and recently we bought 4 awesome pairs that we love from this store. The reason I am only giving 1 star is due mostly to the way the store manager mocked and mistreated my girlfriend and I. My girlfriend and I had a very difficult time finding the right pair of shoes because a sales associate gave us the wrong information about the shoe sale, so we spent all of our time looking at the wrong shoes. It was only when we checked out that the manager informed us of the correct sale. We were shocked and we told her the wrong information that had been conveyed to us. Instead of being apologetic, she instead chose to tell my girlfriend condescendingly that she heard him wrong (my girlfriend asked the sales associate to repeat himself, she did not hear wrong). At this point I was too exhausted to shop for the shoes I really wanted, so I had to come back to the store a few days later and exchange my shoes. It took just a few minutes to find the shoes I really wanted with the correct information. I wanted to give the manager another chance to redeem the experience so I politely addressed the issue to her again. But once again, she just wanted to be right. She was upset that I had left the store a negative review (when I confronted her, she said with all the attitude she could muster "is your name Dan?) and was dripping with anger and sarcasm towards me. She tried to find every way she could to make the mistake my fault or make excuses for her staff's failures. That is NOT how you remedy a bad situation with a customer. Just acknowledge the error and apologize. Make sure associates have correct information about sales and actually be sympathetic with customer experience please. And drop the attitude!
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June 2023 by Aneliz Gonzales
Generally, Service is a bit slow with only two people working and ONE Register! On top of that, Me and my grandmother went there to get shoes for my grandfather and we walked to other end and realized we had wrong size in one of them. So I went to exchange them for right size. My grandmother walks with a cane and has asthma so she only sent me back. I went back exchanged and when came time to pay the about $5 price difference, I asked why is it 16$ and the older Women had said Cause their was a Senior Discount on it when purchased, so Yeah its $16? and just stared at me. I paid it anyway cause for my Grandpa, but if we were just in there you saw me with my grandmother she had paid for the shoes why would the discount applied still not apply. Cause lets be honest you are not gonna give me full price back if i returned them instead of exchanged are you? Nope. This was June 15th 2023.
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June 2023 by Robert Bjorklund
Found a couple of pairs of sandals for a good price. Staff was very helpful and friendly.
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April 2023 by johnny
Nice selection and pricing...
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April 2023 by Paula Brunner
They do not have enough for people with wide feet.
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June 2022 by Kim Evans
If I could, I would give 0 stars. I was in there today 06/25/22 at 10:30. There was a man and a woman that had store shirts on. They totally ignored me and were busy chit chatting. I looked around and found a couple pairs that I would have liked to try on but, the size I needed was on the top shelf. I couldn't get their attention. I decided to look some more the pair I came in there to get. I made about 6 laps around the store, I was in there for 30 minutes and not one word. And I was the ONLY one in there! I was planning on buying 3 pairs. Went to other stores to get them. Don't think I will be going back there.
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March 2022 by Kim Poole
Extremely rude staff. Asked if they had shoe strings...staff laughed at us. Needed a pair of shoes off of a high shelf and staff seemed bothered by us. By staff, I actually mean a middle aged woman with short brown hair who was working Friday, February 18th at 2pm...didn't catch her name.
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August 2021 by Julie J
I didn't find the shoes I was looking for although there was a large selection. The staff wasn't very friendly.
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May 2021 by Joyce Mielke
Loved the many styles here to choose from! The Arch Fit as well as Bob's and children's styles. The new Arch Fir sandals are comfortable and great for walking as well as the Max Cushioning styles that have become my favorite for walking. The staff there are very helpful in assisting you finding everything you need in your size and style you want. Very friendly and very helpful, could not ask for nicer people. They have everything there too such as socks and backpacks and anything skechers. It was great to shop in a store again, thank you all so much for everything!
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May 2021 by SHANE PEIK
A nice selection!
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May 2021 by Denise Greiff
The female employee did not seem like she wanted to help us. It took multiple times to ask about ordering online because what we needed was not in stock.
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May 2021 by Patsy Huseman
Nice choice of shoes
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April 2021 by Wayne Evins
Happy to have two new pairs of Skechers shoes for under $100.
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February 2021 by Mary Pat Fulton
Sales associate was very helpful, pleasant and very outgoing. Great store to visit. Very very helpful.
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November 2020 by S K
Stopped in on Sunday. A very nice gentleman helped us. We went in looking for steel toe work shoes. When what we needed was not on the sales floor, he went in the backroom and found the shoe and size we needed.Amazing staff!
