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February 2024 by Paula Fargo
This is the best location in the Baltimore area...I know, I've tried others and they pale in comparison to the Beaver Dam location. Every single person there is friendly, professional and helpful. They make realistic promises and then live up to their word. Shout out to Will who is super awesome!
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February 2024 by Wendy Richards
Great experience yet again! So glad I have this option when I need it!
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October 2023 by John W
The customer service was great, and was flexible with our change in plans. Definitely would use this location again.
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October 2023 by Nathan Higgins
Had a car reservation from my insurance company showed up right before 5 the listed closing time and nobody to be found except the cleaning lady drove from montello to pick it up. Huge disappointment and severe inconvenience. We will see what tomorrow will be like
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October 2023 by Torie Inman
I am very upset with Enterprise at the moment. It's not necessarily this particular branches fault, but this company has caused me severe emotional trauma by not telling me of a "very strict" policy, apparently, until I arrived at this branch. I spoke with several people before I got there and nobody said anything. I wasted a trip across the country to go to my brother's celebration of life only to find out when I got there they couldn't help me. This inconvenience has been devastating.
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May 2023 by Kay Pearson
Very nice people to work with. The only thing that happened to me was the vehicle that was given to me the second day of having it a message came up on the dash saying that the oil change was needed. But they upgraded me at no extra charge from what I wanted to rent.
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May 2023 by John Droz
They always have a nice mixture of cars to pick from
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April 2023 by Mathew Breselow
Absolutely terrible customer service. We ordered a mini van weeks prior for a cross country trip, the day before our trip we where told that not only we couldn’t have a mini van, we couldn’t have a similar vehicle either because of “spring break” they offered us a vehicle significantly smaller than requested and when pressed was told that we where only traveling with 4 people so deal with it!!! Bait and Switch and absolutely false advertising!!!
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January 2023 by Heather Lockwood
Avoid this location. The service is garbage. This was the most unpleasant experience I've ever had at an enterprise location.
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September 2022 by F Mckenzie
I wish I could give zero stars. I rent from enterprise all year but I avoid this location. First the fleet they have is in an horrible shape. Most vehicles are old, dirty, and smell bad. Second you book a specific vehicle and they dont have it when you go there to pick it up. Third and most important they cancel your reservation in a short notice. In my case within 18 hrs left to pick up my rental. If you want to rent a vehicle do NOT use this location!!! I rather drive to other enterprise locations. Customer service is terrible and rude.
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September 2022 by Derek Abitz
Last place ill ever get a rental from. Became a run around after 3 days and still never got a car. Sent me to fond du lac, just to have them push my rental car back and never call to inform me after already heading there. 10/10 do not recommend.
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July 2022 by Lori Schroeder
Awesome customer service great vehicle and it was very affordable! Definitely will go with them again
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April 2022 by Manette Babb
So glad that we have this service so close to home. We've used them two or three times in the past with no glitches.Josh was helpful and friendly on the phone and upon pick-up. We were originally supposed to receive a free upgrade but were told they didn't have any upgrade cars available for us on the phone the day before. When we arrived for pick-up there was a Toyota Camry waiting for us. Nice surprise and a great ride. Thanks.
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April 2022 by N M
Scheduled for pick up at 8:00, workers didn’t show up until 8:13, then the car I requested wasn’t available (reserved the prior week), the car I ended up getting stuck with hadn’t been cleaned so I had to wait for them to clean it. COMPLETELY UNACCEPTABLE AND THERE IS NO REASONABLE EXCUSE FOR THIS. I should have been comped this rental or offered some other sort of concession. Not the enterprise I have been used to working with. Extremely disappointed.
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January 2022 by Leigha Rae
I had a terrible experience at the enterprise in fond du lac and swore I would never go back. I needed a rental so I went to the Beaver Dam Enterprise. ( even though it is so much further for me)They were wonderful. Very helpful and kind.
