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October 2023 by Lina T
I have had repeated negative experiences at this bank. Most recently, the way this bank handles fraudulent transactions is enough to prompt me to move to a different bank. I decided to bank at Horicon after moving from Wells Fargo, thinking that a small town bank in a small town would offer a better service, but my experience has been the opposite. At Wells Fargo, when there was fraudulent use of my debit card, I received very precise and accurate information (from empathetic customer service representatives), but at Horicon Bank every agent tells you something different and then blames you for not having the right information then you end up getting charged fees for things that doesn’t make any sense, and it’s impossible to know when you can get your debit card back, and in the meantime, scheduled transactions are chaotic. I do not recommend banking here if you are concerned about having a bank that is on your side when some limo company in New York City is trying to run your debit card. At least, in this regard, the big banks understand how to make customers feel safe and I’m going back since Horicon Bank has no regard for customer safety or how fraud affects their customers. Dana at the customer service center was horrible and kept giving me misinformation and I hope in the future this bank can get their act together and learn how to treat customers better and maybe have better Customer Service.
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September 2023 by Kari Duax
Amy did a wonderful job explaining to my daughter how her new debit card wotks.
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August 2023 by 송지훈 Bruce
Amy has been tremendous support for setting up an account for my daughter.Thank you so much Amy!
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May 2023 by Karen
Amy is fabulous at the Piggly Wiggly location!
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October 2021 by Selepri Amachree
This is the the best, most friendly, and family oriented bank staff I've ever seen. They smile ? and always come across as genuinely concerned about my banking needs. I travel for work, and they have made adjustments over the phone and on the fly to accommodate my needs!! At the teller booth, they are always understanding, accommodating, and welcoming! This is definitely a place where you feel like family no matter what my banking needs might be. Even their ATMs are clear, concise, and won't let you forget your card in them!!??Everything about Horicon Bank screams "How can I help?" and that's what makes them such a great fit for me and my family.?
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October 2021 by Expert Builders
The staff here is so friendly and helpful!
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September 2020 by Emily McFarlane
Shout out to Kailey and Cindy at the in-store branch. Kailey was courteous and helpful in my inquiry. THANK YOU both for your patience and assistance with everything I needed. Appreciate you guys!
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November 2019 by Joshua Zydzik
Inside piggy wiggly, great location for convenience. Staff are always friendly. Fast service!
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May 2019 by Jennifer H
I have several accounts and my mortgage loan through Horicon bank, recently I was moving my money around as I usually do but due to a death in the family I didn't realize in moving the money around my account would be over drawn. I was shocked to find out that they do not send auto emails to alert customers of an overdraft, instead a letter is sent via snail mail! I would have sorted this out same day and avoided the trouble that followed.
