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July 2025 by Penny Moldenhauer
We are extremely please with our sales rep Deon Sallis in the Beaver Dam location. He explained all the features as needed plus additional ones. Great customer service!! He provided excellent customer service. I highly recommend the Beaver Dam store to everyone!
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July 2025 by Dean Mortenson
Horrible customer service.. I was told my bill was changed and then U.S. Cellular keeps on charging me the same price 45.00 more than what it's supposed to be
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April 2025 by Gwendolyn Ahrens
Natalie Rice is an absolute gem. These days customer service is pretty much nonexistent but Natalie nailed it. She was polite, patient, communicated clearly, and got us the best possible deal and discounts for home internet service. She made the entire process so easy and painless. She provided the definition of excellent customer service. Thank you, Natalie!
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December 2024 by Realtruth. J
Terrible Service. Came in today to upgrade my phone and she was rude right away. She was very dismissive and not helpful at all. I walked out and taking my business elsewhere.
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December 2024 by Tiffany Manthey
Went in when open and was skipped over twice and all I was doing is paying for my son phone and the customer service was unexceptionable not even greeted and why have employees when they can't have great customer service on their team and not skip people and with our other phones being with Verizon and they are so helpful and have great customer service as well
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September 2024 by Kristine Winter
Sebastian was very helpful!
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July 2024 by Erin Reyes
We worked with Alicia Bremer tonight and could not be happier. She was patient given some issues i had remembering my Apple password. She helped entertain our toddler, made all bases were covered before we left and her attitude never changes regardless of her being there well past closing time. Very thankful for her and her customer service skills.
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March 2024 by Nick Shields
Tried calling about an ongoing promotion. When I was looking online, it showed one better price, glitched out, then said a lower savings price. I proceeded to call to see what was going on, and was given an attitude saying how it was different for new or existing customers, saying it was in the fine print, but I was already signed into my account looking at the deals. I don't know what's up with people being so rude all the time, especially over a small simple question.
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November 2023 by Bearded Curt
If I had a nickel for every dropped call with I HAD with US Cellular, I would be more rich than an overpaid athlete. Go elsewhere for service, US Cellular is the absolute worst you can get. Scumbags to boot
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November 2023 by Zander Bailey
The rip you off they are thefs they overcharge you for money
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August 2023 by MLE Sellers
My bf went here today to get a phone activated. The employee, Kevin (bald) did not do his job, and is probably racist. My bf went to a different US cellular and they fixed his phone problem in 5 minutes.
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May 2023 by Earl Peck
Sales consultant Jairo Amaya was very professional and patient. I feel he went the extra mile to make sure I was throughly educated on the new phone. A very pleasant young man. Thank you again Jairo.
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March 2023 by debbie rushing
Will never go to this location again. I will go to the other us cellular in beaver dam next to family dollar. They have waaaaay less wait time anyway.
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March 2023 by Travis Hummelmeier
Fraudulent sales, especially from Patrice. No accountability
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March 2023 by Sally Field
Patrice Guerra scammed me and really screwed up my us cell account. I have never had a problem before going into this store, and will just make sure Patrice Guerra never touches my account again. I will always ask to work with anyone besides her. She added 2 extra lines that I had no need for and didn't even want. I've spent months trying to fix what she did to my account and the worst part is she hasn't even tried to help. Terrible customer service, and terrible morals.
