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October 2024 by Mary G.
Very helpful and supportive with care and checkup.
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October 2024 by Myrna Rudolph
I used this vet for the first time and was highly impressed with Dr. Oldenburg and all of the staff. Granted the outcome wasn’t good. Dr. Recommended let’s try for 2 weeks to see if things changed. I’ve never felt such compassion with the staff on my decision. Thank you for your help and guidance on making the right decision. I would recommend this the vet. Clinic to anyone.
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August 2024 by kristin lavelle
I have been going to this vet for 24 years and I called today a 4pm for an emergency visit my dog got into something and had a very bad Allergic reaction. I was crying to the person that answered my call. They don’t close until 6 PM and told me to go to an emergency vet. I take all 4 Of my animals here and will not be taking them after today. Prairie Animal hospital vet Took her with no hesitation. He got my dog in at the end of the day and never even seen her before. I’m very disappointed in Madison Road vet clinic. Will NEVER return!!!!! This is what my dog looked like that they refused to see
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July 2024 by Tami Utzig
Just had to put down my dog and the staff were all so caring and wonderful. They made such a hard experience much more easier. When I'm ready to get another dog I will definitely have them for a vet!!
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June 2024 by Rhonda LaChance
They are so good with our dog he loves them
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June 2024 by David Malkow
Would not see our sick dog because we have not been there is almost two years! AVOID THIS PLACE THEY DO NOT CARE ABOUT TOUR ANIMALS!!!!!
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June 2024 by Terri Smith
These people are wonderful! Took my mastiff there for an evaluation, and they were very professional and answered all my questions. I took my last dog in there and will continue to do the same with this one.
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May 2024 by Kathy Fairchild
Thank you Dr. Louer and staff who work here. You are all so kind and understanding. They made the ending with my 15 yr old puggie Sammy special. The card they sent was a comfort.
Kathy Fairchild
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May 2024 by CUSTOMIZED
I highly recommend this Vet. I have an XL Bully and they treat him like there own. He swallowed a sock, I was so scared he would need surgery but luckily they had these eye drops that made him evacuate his belly and out came the sock. 100% recommended.
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May 2024 by Mike
They are great. We take our Rabbit there. They have great customer service, they educate us, they treat our rabbit well and are very reasonable priced. They even agreed to cut his nails for free after an appointment. We would highly recommend them as Veterinarians. We're very happy here.
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May 2024 by Julie Clarke
Wonderful place for veterinary care. Friendly staff, personable doctors. Extremely clean, fair pricing!!! Will definitely be back.
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May 2024 by Victor Ferarri
I have many cats including 12 at home and the feral colony of 50 plus cats that I feed and care for daily. I used to take my animals to another popular vet clinic over by the hospital but every time I brought one in and was quoted a price by the time I left the clinic I ended up paying double and sometimes almost triple what I was quoted. Out of frustration and feeling like I was taken advantage of I decided to change vets. Now when I am quoted a price it is the price I pay and their prices are much cheaper and they aren’t trying to upsell me with unnecessary additional meds or unneeded procedures. Plus the vets on staff are much more caring and empathic and not looking like profiteers capitalizing on our worries and grief. Definitely highly recommend this clinic.
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May 2024 by Nancy Holmes
The staff was very caring and took good care of my dog
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May 2024 by Courtney Wendt
Love the vets there have always felt welcome and heard by the vets. They are really knowledgeable.
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May 2024 by Michelle K.
I only leave one star because years ago our journey with this clinic was wonderful. The pricing was affordable and the staff was friendly and compassionate. I now have two animals that I have to take to be put to sleep because of this clinic and one that had to be put down earlier this year. My bird had a mass on his toe dr lauer said it was a cyst and tried to aspirate it. No pain meds just toweled him. It didn't drain and became very infected. Back to the vet, he was toweled again and taken to have it aspirated again and again nothing came out and he was given antibiotics and pain medicine. The medicine she gave him on top of the trauma of being toweled and stabbed caused his health to decline so we took him back in where the antibiotic was changed and blood was drawn. I was price gauged over $600 in less then 2 months for no answers no real help no compassion a shoddy job infection and loss of life, the Dr didn't even spent the time to really look him over or explain anything to me so I could understand. I was very upset and confused needing answers and the staff took that as I should be "fired" from receiving care there for my animals. They felt offended by my questions so now my bird is dying and my dog who has cancer who has only seen Dr Lauer has had a massive stroke she can't see now at all and we've waited 3 days for them to call us back. After paying them this much in such a short time we don't have the money to go to UW so my pets are suffering because of them. IMO Zero care for animals, pricing had increased well before inflation, their renovations and new hire staff are a big part in the price hikes let's be honest, they don't offer veterans discount or even multi pet discounts for years of service , the staff now are not only inexperienced in customer service but have discriminated against a person with mental limitations I am autistic and had just been given bad news and a bill that I was not expecting, they need training on how to deal with life because someone may actually be rude one day and they won't be able to handle it I was not rude I was in shock and alone without my husband to buffer my reaction, they don't have their own lab it's all outsourced so the pricing is insane and the results are not same day, and I have yet to get proof that this vet is even licensed to perform procedures on avian animals. I am finding this out now after having put my other bird to sleep earlier this year because she said he had cancer and now I don't even know if he had cancer or if it was a money move. I do know that I have his body frozen and it has been frozen since he was put to sleep and I may need to have a necropsy (autopsy) done on him and my current sick bird once he is put to sleep to determine the cause of the need to be put to sleep. So my pets that have only seen Dr Lauer are going to have to go to a new vet to be put to sleep in a clinic they don't know by people they don't know and why? I don't know! Ask them why a service dog to an army veteran with lung cancer deserves to be turned away after having a stroke. Ask them how they can legally stop the care of a bird that is currently being treated for a life threatening infection. My suspicion/ opinion/ free speech FEELS like they made a mistake or they don't have the proper license and they used the reaction of an autistic person to ban them and their animals from their facility. This review is not to slam her, maybe they are over booked, short staffed, overworked, underpaid I don't know but what I do know is these animals deserve better. Maybe people suck but these animals deserve more respect. I also only kept going to this clinic because of the stigma around being on the spectrum and this dr for years understood my anxiety she was kind and thoughtful. It's not just me I've read the reviews now and I truly hope this at least helps someone decide where to go in an emergency. If you need a nail or beak trim I've never had a problem with them there but
