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December 2023 by Jude Noneya
Buyer beware. Deceptive business practices! Returned phone while still under warranty due to battery problem. Phone was otherwise in perfect condition. They tried to charge me 107.75 3 separate times. Deceptive business practices. Read YOUR agreement carefully before signing up.
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December 2023 by Richard Dicostanzo
I've had them out here at least 5 times. My internet dropped off line 83 times in less then a 48 hour period. This happens constantly. I'm going to US cellular. It's 49.95 a month with out all the extra cost spectrum adds to your bill. They never compensate when your service goes down , a free movie or something would be nice . I'm done with them after 20 years
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December 2023 by Carrie Buckett
Our posted are 10 AM to 6 PM. Always closed after 5 o’clock when I go there. Service very intermittent long wait times for assistance. Poor automatic phone system.
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November 2023 by Big Tuna
Spectrum is a den of thieves and crooks. I had charter internet for 69.99. Spectrum bought them and hiked my rate to 79.99 for the same service. They then bumped it to 89.99 for the same service. The following year they upped it to 109.99 for the same service. How can they justify keeping the same service and inflating the price by 60 percent over 3 years? They screw over existing customers and drum up new business from promos because their existing customer leave. To add insult to injury, when they acquired charter Spectrum sent me a router and modem that I did not want or need because I have my own. They said I should keep it and I would not get charged. Now 2 years later I go to find I should have been monitoring my autopsy because they snuck in the charges for a router and modem they told me I would not be charged for! They know I have not used them because of the IP addresses of the devices but refuse to do anything about it. Worst company ever.
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October 2023 by Lana's - Enchanted Skye
I like this company so far, 5hey have been courteous and helpful...
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October 2023 by MT because it matters
Had an issue with my phone and they helped me with the problem, which was easy to fix! Thanks Spectrum
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September 2023 by Douglas Rains
I've been watching three of your employees standing in the road blocking traffic talking laughing joking around on the job doing nothing burning gas no work is being accomplished and we the people got to pay for that
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September 2023 by MkaMee ML
I personally have never had a problem with Spectrum. Always been pleased.
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August 2023 by jesse robinson
Customer Service was Great, have no issues everytime I go into the store or over the phone, although over the phone the wait can be a little long, but thats the case anytime you have to call custom service it seems.
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August 2023 by Jay Yaklich
No matter what you go in there for ... They try to get you to change your phone service... If i wanted to change my phone service id ask them about it... They're pretty pushy about it.
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July 2023 by Sherri Bennington
Went there to pay my bill signed in, they called my name and then someone wanted to go and go up there and say oh I need to look at a cell phone. Can you get it out for me instead of the person taking me like they should of done and I'm disabled they went to that gentleman, I'm very dissatisfied with that. Because I thought when you go, you take the customer. You call not the person who just came in and didn't even probably sign in. That made me very turned off by spectrum. Because you're not prioritizing who had been there beforehand you were taking a cut. Another person that wasn't even a customer at that moment, and you didn't even know if they were gonna even start a thing. But you have a sign in box, and people sign in. And you c and then I will send. You're gonna go help someone else. As very inappropriate, it's not customer service. And if there was someone else I could go for my internet. I would go somewhere else because the internet has been choppy as best. And they were out for more than 4 hours. One night and when I called, they said. Oh, if it's more than 4 hours, we'll give you a credit and I didn't get nothing.So we dropped there. Television service and pay weight loss for stuff that we like. And pay a lot cheaper instead of almost $300 a month. We pay 70 plus the internet through them. Which is still cheap enough, but won't even hitting. Maybe 150 between the 2.
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July 2023 by Tom Sullivan
Jake was extremely helpful and had great customer service
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June 2023 by Anne Gilmore
I had to drop off equipment. They were so friendly and it was so quick and easy.
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May 2023 by Lisa Lang-Shackett
Larry was a great help. He helped me secure my accounts and re set my passwords.
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May 2023 by Joy Woodring
Very nice ppl and very helpful
