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February 2024 by Lynne S.
Wow, was it busy at T-Mobile (Cranston Rd, Beloit) on Monday, 2/5! And everyone came in with very specific, complicated needs. Jordan helped us while keeping an eye on other customers. She remained calm while multi-tasking. She was knowledgeable and an amazing problem-solver. Today was the ONLY day we had to accomplish the task of setting up a new phone and she helped us through every challenge. Thanks, Jordan. You are a gem.
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February 2024 by CW S.
Jordan, the manager, was extremely patient when activating a phone for my sister. The system was not cooperating, the PIN numbers weren't working and the phone number and email address would not help find the account. Somehow, Jordan just kept plugging away and managed to get everything in order. we walked out with all data transferred and the old phone wiped. Kudos to Jordan for sticking with the task and making it happen.
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October 2023 by Heather Cooper
I visit the store on Saturday. Jordan was so unhelpful. She spent more time on her phone then she did trying to help me. Then even sent me to another store claiming they had the phone that i wanted which was incorrect. She seemed like she just wanted to get me out of there. Thank God for Ruben in Rockton he helped with everything and even went above and beyond with great customer service.
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May 2023 by Liandra Peterson
Dan and Micheal were amazing! It was one of the best experiences I have had at a T-Mobile. These gentlemen went above and beyond. They deserve more than 5 stars. :)
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February 2023 by Will S.
The manager there went above and beyond to help me solve a problem, late at night, and I am very grateful that he’s there. The management there is amazing! Thank you so much!!!
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December 2022 by Elly Fanning
This T-Mobile store is the best around! Jordan is so relatable, down to earth, and friendly! She really knows how to make the phone buying process easy and fun. We appreciate jordan helping us and keeping us entertained as well! Would definitely recommend working with jordan for all your phone needs! 100% will be back!
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December 2022 by Michael Polec
Clean. Presentable Store. Walked in and it was empty. I guess all the staff hide in some closet when customers aren't present. Felt odd when i walked to find myself standing there. Luckily some associate came out and acknowledged me. I had a few questions and concerns. He seemed new or maybe not fully aware of current tmobile offers regardless for every question he kept going back into the closet to consult with some genie. He went in and out a couple times and by then I realized this wasn't going to get me the best customer experience and left. Nice Folks need to be better trained. ?
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October 2022 by Josh Austin
Went in to pay my home internet bill. Handed the man my bill that was sent to my house in the mail. The man posted my money on someone else's account and my internet at home was turned off for two weeks. I returned to ask what was going on the people working said there's nothing they can do about it. But if I wanted I could pay them again. Ha ha seriously? Two weeks later internet just turned on now I get another bill and threatening letter about disconnect. Stay away t mobile service isn't very good and there employees are terrible no idea how to do anything? Except take money.
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September 2022 by C B
SUPER HELPFUL STAFF! [NEW customer here] those guys answered SO MANY of my stupid questions about how to operate my new phone... I'm pretty sure i was in the almost 2 hours but, they didnt mind. the cost so far has been good. [3 weeks later] service is spoty and can be frustrating when it is out FOR HOURS at a time.... that's my main compliant..SHOTTY SERVICE... I took the leap and got the phone [old version customer] AND the internet 5G [old spectrum customer] all at the same time. PROBABLY SHOULDNT HAVE. PRICE is GOOD... REALLY SUCKS when the 5g service is out... I CANT DO A DANG THING...FOR HOURS, until it comes back on. I'm seriously thinking of going back to Spectrum so at least I have SOMETHING if the phone goes out... i can just jump on wi-fi voice data... FOOD FOR THOUGHT... things to think about before you switch over..
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July 2022 by Mark Holbek
Ashley Nate and Desiree were amazing. I had a issue with my bill but also did not have time to Waite around as I had my kids with me and had to be to work. They assured me it was ok and I could go about my day and they would take care of the issue. Not even 10 mins after leaving I got a call from ms Desiree informing me that every thing was taken care of! Awesome service! It’s not very often you get service like that anymore. Give that crew a raise T-Mobile
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July 2022 by Ellen Mickelson
Desaray was very helpful getting me all set up with my new S22+
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March 2022 by Micah Smith (Rasta)
Thanks Desaray for being so kind and sweet to be willing to help me replace my first screen protector after there was a mishap during the first installation. I appreciate you. ?
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March 2022 by Teresa Licarii
I was always unhappy with the service at this location when it was Sprint! I used to drive to the Janesville store!I'm so glad to have T mobile now, and I was reluctant to switch.I have received amazing service here! They are always busy and short staffed, but the customer service is outstanding! Ashley was with a customer today but still got me in and out quickly! And she knows her stuff! I don't have to drive to a larger city anymore! Thanks Ashley and T mobile of Beloit! ?
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March 2022 by James White
Liars! Having technical issues with a phone, their support says I need to do a warranty exchange. I call twice to confirm they have the phone, and I'm told both times. As soon as I walk through the door they're telling me they'll have to order it. I'm a truck driver. I'll be in and out of Minnesota tomorrow. No telling when I'll be still long enough for this nonsense, and it's lovely to get jerked around by every T-Mobile location I can find.
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March 2022 by Kay Clark
Came in because my phone wasn't working correctly. Jordan greeted me and was wonderful! She got my phone fixed for me and explained my bill to me perfectly! I highly recommend Jordan!
