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April 2024 by JRM Marsh
Mobile ordered to be ready via drivethru at 2:23. Sat in drive thru for 20 min. Completely stuck, due to a curb on both sides. No apologies. No sleeve. No stick. Absolutely the worst customer service ever
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March 2024 by Tonya Miller
Service has gone down in recent years. Sad to see Sheila transfer. Half of the week, my teas contain sugar, though I specify I want NO sweetener. Now there is a newb who thinks she knows her drinks (but does not) and specifies "teas don't come with sweetener," but I don't care about the logistics, just push the button so you quit giving me sweet tea. I know they have to push a button to remove the liquid cane sugar/classic syrup, both because my husband once worked there and because another employee confirmed it. I've also been drinking the Starbucks tea since before this employee was probably old enough to hold a job. I do not live in Beloit and have to drive back to Beloit multiple times a week, or send my daughter back, because an employee wants to feel right and will not push the button for my request. You lose your tip in the gas money I waste to drive back.Take into consideration that sugar takes a person out of ketosis and people with diabetes can put their life at risk from drinking sugar, so just listen, push the button, and accept the request!To the friendly redheaded fellow in the drive thru, you are the one main benefit to this location! You deserve a raise! Not only do you confirm that there is no sweetener, but you also greet every customer with a friendly attitude, which can be a hard task with Starbucks customers. Thank you for your hard work.
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March 2024 by Spartanfool
Slow service and not the best drink quality. It seems that they prioritize drive thru traffic at the expense of walk ins.
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February 2024 by Melinda Lee
Still remains one if the worst customer service restaurants in town.
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February 2024 by sophia F
Rude employees.
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February 2024 by Bren Penner
we drove through on our way to a wedding. the lady was super friendly. took her time to have a conversation. drink was good!
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February 2024 by Yvonne Hess
Would be 5 stars but $6??? Employees are great, place is clean!
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January 2024 by J S
Staff was pleasant but incredibly inefficient. Waited 20 minutes for a latte that is just warm milk: Where is the coffee?
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January 2024 by Ralph and Cindy Treece (rctadventures)
One of our favorites for breakfast and lunch. Can always get our favorites no matter what town we are in when traveling!
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January 2024 by Leah Lebangood
It's a Starbucks. I get the same drink every time I stop, and it's been pretty consistent in flavor at this location, which is great! Sometimes, I forget to ask for pupcups when I bring my dogs with and I've been asked at the window multiple times now if I'd like a pupcup for each of my dogs. I love this because I've been to other locations where I've had employees look rather inconvenienced if I forget to ask while ordering and end up asking at the window.No complaints!
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January 2024 by SUNSHINE_THROUGH THE_TREES
Stopped here while traveling. Grabbed our breakfast...great as usual! We love Starbucks! ❤️
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January 2024 by karsen stevenson
In the past 2 months I have witnessed the culture and atmosphere dissipate from this location. I used to come here multiple times a week for pickup orders. Two separate occasions I have witnessed a manager yell at an employee and even a customer. The wait times are now longer than I’ve ever known since this location has opened. The staff are not as happy to see you or even be at work it seems.
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January 2024 by Itasha Montgomery
Matcha Tea is disgusting!! It tastes like the earth itself! 2 sips and it was over. I ❤️ to experiment, but no, nope, and NOPE. On the other hand the Staff was super friendly, helpful, and eager to give recommendations. The cups were 50% off and I got 2 really cute ones to add to the collection. My banana bread was also a winner!
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January 2024 by Gabrielle Schliesmann
The SLOWEST even with mobile pickup. EDIT: came back to the same location about a year later - mobile order took 10 minutes over the estimate, and all of the other people standing and waiting for mobile pickup seemed to be in the same boat.
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December 2023 by Olivia Killebrew
Customer service is good and don't have to wait long for my
