January 2024 by Rand B.
I sat with my insurance agent going over my prescription and what plans work best for me. It showed my out of pocket cost would be lower if I switched to walgreens from CVS. Mind you, this was in Nov of 23, so I contacted walgreens in Beloit, on Praire Ave to moved my prescriptions to Them for 2024. I contacted them 3 times since, and today I called to ask if my medicine refill was ready, only to talk to a pharmacy clerk telling my prescriptions haven't been transfer, maybe the prescriptions were out. Well the bottle says I have 2 more times it can refilled. Then I told her, that I'm having second thoughts if this is how they treat customers. She then said..thats up to you if you don't want to use Walgreens. Poor customer service and this lady is not bringing customers into your stores. They should really record phone conversations....and fire these employees who don't care at all
