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April 2022 by Becca Daniels
Great staff, love this small town bank, very helpful, crystal rodencal that works there is friendly, helpful and kind and deserves a raise for all she does.
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January 2022 by Keith Stepniewski (Keith6121956)
Great family owned bank, great customer service.
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November 2021 by Jennifer Latshaw
Always a pleasure working with them. Thank you for having two locations in Berlin. Free ATM services and friendly knowledgeable staff. Thank you for being kind to people who just moved here. It’s a valuable asset during the Covid 19 pandemic.
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July 2021 by Emma Soda
Would not reccomend, online banking dose not work, calling and seeing how much money u have in ur account and i dont like it would rather pefer to use us bank in wautoma
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December 2020 by Deb Butler
The atmosphere, technical ability and customer service consistent of Farmers & Merchants Bank in Berlin WI is that of that provided in the 19th century.
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January 2020 by Sandra Smoody
Friendly people who care about the home town they come from. And help them.
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December 2019 by Joseph Kennedy
Excellent customer service!
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October 2019 by Erin Pionke
Most of the time I dont have an issue. But the last time I was in I wanted to cash a check and the person asked how to spell my last name. Still had a problem finding me in their system. Then asks me if I have an account with them. Yes I had one for the past few years even have a joint account with my husband. Eventually had to give my account number n finally found me so I dont know what the tellers issue was for not finding me.
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July 2019 by Austin Tunks
They miss placed my checks twice and would take 2-3 days to get the money back and they don’t wanna pay a fee. But I mess up one time and get slapped with a big ole fee. Clowns
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March 2019 by Diane Stowe
My last visit was upsetting. All I wanted to do is deposit a$3 and $5 check into my savings account that came in my husband's name and they wouldn't allow this. Which I have done and number of times before. And no his name isn't on my account my daughter's is.
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November 2018 by Brenda Podoll
Kelly I thank you so very much. You are the BEST. Farmers is a great family community. Love you all
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October 2018 by Judy Falesnik
I have never banked at such a wonderful place!! The loan dept, the tellers, and the entire staff are great and so helpful. When you bank here you are made to feel part of their family.
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October 2018 by Matt Deffibaugh
I have been banking with them for years. Always friendly. Always willing to work with you. You feel like you matter and your not just a dollar amount like the feeling I had gotten for other big banks. Always busy. Sometimes it takes 5 minutes to see a teller but that's ok. That means other people recognize the quality of service the bank has to offer. Just plan a few extra minutes when I go. No biggie.
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August 2018 by Peder Culver
Farmers and Merchants did a wonderful job assisting us with a very unique situation. Being a former banker I understand all the headaches with regulation and requirements. The staff assisted me with opening a temporary account for a foreign exchange student. This was a short-term - non-profitable account for them, but they always were available for assistance. I appreciate the customer service provided by them!
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October 2017 by Candy McGinnis
I started with a mortgage loan at Farmers & Merchants Bank in Berlin. They were easy to work with and everything was taken care of promptly. I had some questions about the annual tax payments - they were able to help me over the phone, no problem. Then I went for a business loan. At first everything seemed to be going ok, but when I didn't hear from them I reach out with a phone call and found out the person I had started working with was no longer at the bank. Oh no! But this wasn't a problem for long, one of the management took over right away and worked with me to collect all the documentation they needed to review. The loan process was much longer this time, and we had to confer back and forth for sometime. I understand there is a risk they are taking in backing a business venture and they needed to carefully assess that risk. Fortunately for me, the loan was approved. After that, I opened my business bank account with them and they have gone above and beyond to help me and the staff in using some of the latest technology to make our business banking and payroll as easy as possible. My favorite thing, beyond how helpful the office staff has been, is the electronic banking website! It gives me a ton of useful information, all at my finger tips! It allows me to check balances and interest payments, move money from account to account, and provides analysis on expenditures. I know there is a lot more to learn from it - I just need to take the time to learn it. I wouldn't hesitate to recommend this locally owned and operated bank to my family and friends.
