About SureStay Plus By Best Western Black River Falls
SureStay Plus By Best Western Black River Falls is a hotel that offers a mix of friendly service, convenient location, and character. Visitors often praise the staff for being friendly, helpful, and welcoming, making check-in smooth and pleasant. The hotel is situated near ATV and snowmobile trails, with easy access right from the parking lot, making it a popular choice for outdoor enthusiasts. The rooms are generally clean but tend to be dated and in need of updates, especially around the bathroom area. Some guests noted that the rooms can be damp, with older amenities like old TVs and broken bathroom fixtures. The carpets are clean, but some areas, such as the shower and bathroom amenities, could use improvement. Accessibility is a concern for some, with comments about the handicap room not being very user-friendly for those with mobility challenges, and outdoor walkways with overgrown trees that limit mobility. The hotel’s pool area is a highlight, with a great design loved by children and families, although it can get very hot when not in use. The pool has caused issues, such as turning a guest's hair green, and staff showed little empathy during that incident. The hot tub looks inviting but was not highlighted in reviews. The property features a large outdoor moose emblem, symbolizing fun and freedom, and nearby rental services offer ATV and four-wheeling adventures. While the hotel maintains a charming character and offers a good breakfast, some guests feel the value is not always justified by the price, citing issues like outdated rooms and overpricing. The hotel was once a lively local spot, but recent restrictions have reduced its local flavor, including early bar closures and limited evening amenities. Overall, it’s a place with potential that could benefit from updates and improved service consistency.
The staff I encountered was great. I cant remember her name, but she was thorough and a joy at check in. The room could use a little updating, especially the area by the shower and bathroom amenities.
July 2025
Excellent place excellent attitude excellent atmosphere
June 2025
I hadn't stayed here in years and was a little apprehensive, but after checking in and dealing with the friendly front desk clerk, getting in the room and settling in I was very satisfied. The rate was fair also. The rooms are a bit dated, but overall the place is a lot nicer than I expected. I'll definitely be back.
Property Amenities: Billiards or pool table, Picnic area, Elevator/lift, Free breakfast, Fitness facilities, Safe-deposit box at front desk, Spa tub, Barbecue grill(s), Fireplace in lobby, Bar/lounge, Laundry facilities, 24-hour business center, 24-hour front desk, Restaurant, ATM/banking, Meeting rooms, Gift shops or newsstand, Conference space, Arcade/game room
