The O'Reilly Auto Parts store in Black River Falls provides parts, tools, and accessories for vehicles. The store offers services like free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. It also resurfaces brake rotors and drums and builds custom hydraulic hoses. A free Loaner Tool program is available. Reviews consistently highlight extremely helpful and courteous staff. Customers report great experience and service, with employees going out of their way to assist, including off-duty workers. The staff is described as kind, friendly, and super helpful, with customer care noted as being off the charts. Travelers have been helped quickly, getting back on the road within half an hour. The store typically has needed items in stock, even for travelers. Customers express trust in the company and appreciation for the reliable help they receive whether known personally or visiting for the first time.
Incredible customer service. The employees here really go above and beyond. Not only friendly, but they had patience and took the time to explain things to me. I highly recommend this place. 5 star customer service. Thank you!
October 2025
The staff at the Black River Falls, WI store are very friendly and knowledgeable!
September 2025
So glad to see DeeAnn back in the store! She's so helpful and really brings the place together. Always smiling and full of light. Will definitely be recommending more friends and family now that she's back. Welcome back!
