Horn Ford, Inc. is known for its trustworthy and honest service department. Customers appreciate the friendly and helpful staff who provide great customer service and communicate clearly about repairs, costs, and delays. The service team works quickly and goes the extra mile, often finding solutions that save customers money, such as fixing issues with simple, inexpensive parts. Many reviews highlight the honesty of the staff, especially Mac, who has successfully handled diagnostic and repair work in a timely manner. The dealership also offers polite and respectful interactions, with sales staff who are not pushy, even if a purchase isn't made. Compared to larger dealerships, Horn Ford stands out for its small-town feel, personalized service, and attention to detail. Customers recommend Horn Ford for reliable, affordable repairs and a friendly experience that exceeds expectations, making it a trusted choice in the Fox Valley area.
Trustworthy service department. I went to another repair shop in another state that told me I needed things done and Mac told me I didn't need to do these items for 30,000 miles.
September 2024
Very congenial staff and they treat you like family
June 2024
Everyone is very polite, had great talks with sales even tho I didn't buy anything they didn't force anything, service department works fast great customer service
