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May 2025 by Gustan Cho
CeCe is great 👍 The whole staff is absolutely amazing and professional.
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December 2024 by Dan's Deals
Teressa Olsen was very accommodating to help with our fathers account after he had passsed away. She was extremely proficient in knowing what needed to be done and how to do it. While waiting for my appointment I was greeted by every person working at the bank. Working for a large financial institution myself it was a reminder of what a brick and mortar branch means to the community. Clients were walking in one after the other and seemingly enjoying their baking experiences. Nice work Chase Bank of Bristol WI. I can see why my parents enjoyed visiting/ baking at your branch.
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August 2024 by DD B
Great customer service! I walked in with some friends last Saturday and we had a wonderful experience. The staff was very friendly, greeted us right away, and Nicole was particularly exceptional. She was very friendly, kind and professional. This is now my favorite chase bank branch.
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August 2024 by Russ Wronski
ATM didn't work.
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July 2024 by K.J. Berger
The best chase branch out there. I will drive out of my way to come to this location. If people treat them nicely they are awesome back to the customer. Love it here
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June 2024 by Brooke Haltermann
Horrible hours
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November 2023 by emily Marth
Slowest bank I have ever been too.
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September 2023 by Vennita Hensley
Chase alerted me, someone made false charges on my acct. Had No way to use ATM. But showed ID, and filled out slip. Had NO PROBLEM
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June 2023 by James Woodke
Always friendly staff! Helpful and a pleasure to see!
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June 2023 by Lo Me
Annoyed. Just went to this branch to take out $900. Provided teller my ID and debit card. Apparently I don’t look like I could possibly have $900 and a text was sent to me asking if it was really me withdrawing the money. Normally I have a great experience at this branch, but im disappointed today. The teller hid and sent her manager to ask if I got a notification. Only then was I given my money.
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December 2022 by Vernon Voss
I earlier gave a bad review and found out the inconvenience was me writing a check from the wrong checking account. I apologize.
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December 2022 by Dale Miller
Very upset with customer service that was given as fraud was actively happening with our debit cards as we were in the branch. Employee was less than helpful and was reluctant to freeze cards/close accounts because they technically close at 5:00. Chase fraud assistance was even less helpful and will be pulling all funds out of accounts and moving to another bank. Customer service that I received at the Antioch location was much better and was sorry that she could not help reopen the claim and escalate things for me. She was willing to look at all of the proof that I had and also questioned the claims department as to how they could have arrived to their decision. If Chase uses a 3rd party claim/insurance company for these matters, they truly should look for a new vendor because no investigation was done. When speaking to the agent over the phone late Thursday night I was scolded when trying to explain the situation and she only wanted a yes or no answer out of me. I am currently reaching out to local news stations as well as opening a police report with Kenosha County! Beware of Digital Wallet Fraud and I would certainly not give Chase any of your business if this is how they handle this situation. I also wonder why they have cameras at each ATM if they are unable to access the photos without being subpoenaed to provide them. Certainly isn't protecting me or my money!!! Or yours for that matter!!!!
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July 2022 by Larry Gempp Jr
Been trying to call my local branch and it's all automated now. Guess they don't want to talk to customers anymore. Time to move on.
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April 2022 by Karen Jones
Always friendly, yet professional. Thanks!
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July 2021 by debi nutting
The ATM malfunctioned and ate our debit card 330am 7/14/21. Called bank 9am same day for assistance as we were at work. The customer service person says, Can't help you, download Chase app and report card missing. This ATM is right outside the bank! I asked further questions due to concerns with loss, she Just repeated herself, download the Chase app.Wells Fargo is far more customer friendly!!
