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January 2023 by K B
Awesome service, timely and kind… it was enjoyable.. very respectful to my needs, time and concerns
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November 2022 by Aaron Simot
I went in for my routine eye exam and had Dr. Facchiano as the doctor. He is extremely friendly, kind, and helpful at explaining the ins and outs of what he is seeing during the vision tests! I was able to get concrete, understandable answers to all of my questions regarding my vision, the tests he was performing, and recommendations for maintaining healthy eyes. I work at a screen 8+ hours a day and he was able to elaborate the importance of blue light filters in helping maintain my eye health.Likewise, the three women in the storefront were all extraordinarily kind, too. I don't recall their names except for Nina, but they helped choose a great frame for me and explain some of the exams results and various lens options.I can't recommend Pearle Vision enough, they were wonderful in all respects!
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October 2022 by David Guagliardo
Very friendly staff. Good technical skills. Solved my prescription issue around bifocal lenses.
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September 2022 by Arthur Lee
This was the most thorough eye exam in a couple of years. Doc Facchiano took time to explain what she saw and how it may affect my The staff at checkout made the entire experience pleasant. Great customer service
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September 2022 by Ken Harris
I have been a patient for several years and was always happy until this last visit. My exam was taking longer than expected as I was unable to see things "sharp" despite what the Dr. was trying. It ended up that I was seeing slight "double" and that was causing the problems. Once we realized this, the Dr. (who was very kind and patient), started applying prisms to help sharpen what I was seeing. Just as she started doing this the Assistant Mgr. came into the room, glared at her, and then me, and said flatly "we are running behind". I apologized and tried to explain that nothing we were trying seemed to help, and then she looked glaringly at me and said in a deeper voice "we are running behind". She again glared at the Dr. and then walked out of the room. In all my years of service at any Drs. office I have never been treated this way or seen anyone treated this way! I will not be buying my glasses at Pearle Vision in Brookfield, nor will I be returning. I have take my business to another, non-Pearle Dr. as a result. While the Dr., herself was professional, patient and kind, the Asst. Mgr. ruined the experience for me.
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September 2022 by Alejandra P
The doctor did more differential testing and actually had my contact prescription that she tested to make sure was the right fit for me. And it was a quick and easy appointment with minimal waiting.
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September 2022 by Bernardo
So impressed with my doctor. Really took the time to make sure my exam was complete and accurate. Very impressed with her professionalism.
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September 2022 by Mackenzie Wild
The staff was so helpful, took the time to compare packages accepted through the insurance and they were all so friendly! Highly recommend!
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August 2022 by Tara Gonzalez
Myself and my daughters came in for exams. Great with my kids. Helpful & friendly. Handled a very rude walk-in lady and her daughter with grace.
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July 2022 by Hongmei Li
The Dr. Is very nice and knowledgeable. The front desk Victoria is so supportive, knowledgeable and efficient!
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May 2022 by Elise V
Everyone was very nice and helpful, and the appointment was quick and efficient. Susie went out of her way too to give helpful information. Would definitely recommend.
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May 2022 by Maria Coria
It was wonderful, I had not been at this location before but I was very happy with the service and help I was given even when choosing my frames.
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May 2022 by Sarah Kringer
Loved our experience from beginning to end. Guy who did initial tests was so nice, Dr. F was as well and the woman who helped my daughter pick out glasses was amazing. Would recommend this place to anyone.
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April 2022 by Bri Nash
Best experience I have had at any appointment. The staff was extremely nice and personable. The Dr was knowledgeable and caring.
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March 2022 by Dave Shaffer
It's March and I still don't have the glasses that I paid for in November of last year. The office staff is terrible at returning phone calls, has no idea what is happening with my eyeglass order, and I am ready to ask for a refund. The eyeglass order was messed up originally by someone in the office and so the wrong glasses came back. I was told they had to send the glasses back to be reworked just before Christmas and that it would take another two weeks. Two then three weeks passed and I called to make an appt to come and pick the glasses up (they said the glasses were in). When I came to the office on the Sat morning appt at 10am, the office was locked up and lights out. I came back an hour later and same thing. No one called me to follow up. I walked into the office a week later rather than try to call again, and asked for the glasses, which took two people around 15 minutes to locate in the back room somewhere. The glasses they brought out were not the Oakley eyeglasses I paid for and so I was told they would need to resubmit the order (which was never done the first time around). It has now been almost another month without any indication from Pearle vision that the glasses are ready. I was even given the managers cell number to communicate by text, and that eventually became ineffective as she stopped communicating all together. I really need a resolution to this immediately.
